At a Glance
- Tasks: Lead and enhance UAL's accommodation services for a top-notch student experience.
- Company: Join the University of the Arts London, a leader in creativity and innovation.
- Benefits: Flexible working, inclusive policies, and a supportive community.
- Other info: Be part of a team committed to equality, diversity, and continuous improvement.
- Why this job: Shape the future of student living in a vibrant, diverse environment.
- Qualifications: Experience in large-scale accommodation or multi-site commercial management.
The predicted salary is between 60000 - 75000 £ per year.
University of the Arts London (UAL) is a global leader in creativity, innovation and transformative education. Formed of six renowned Colleges and four Institutes, UAL continues to shape the future of art, design, fashion, communication and performing arts, supported by a diverse and vibrant community of over 20,000 students from more than 130 countries.
As UAL continues to invest significantly in its student experience, the University is now seeking to appoint an exceptional Head of Accommodation to provide strategic leadership and operational oversight of the University’s accommodation portfolio, ensuring the delivery of a high-quality, student-centred residential experience that is both financially sustainable and operationally excellent.
Reporting to the Associate Director: Accommodation, Catering and Retail, the Head of Accommodation will play a pivotal role in shaping and delivering UAL’s Accommodation Strategy and annual operating plans, driving occupancy, strengthening commercial performance, and ensuring outstanding customer experience, safety, and wellbeing across all services.
The post holder will lead UAL’s accommodation operations across nearly 4,000 beds in owned and partner halls, overseeing performance and ensuring strong financial management through effective forecasting, cost control, and delivery of key KPIs. The role also leads on rent setting, benchmarking, nominations agreements, and PBSA partnerships, ensuring UAL remains competitive and aligned with market and affordability expectations.
They will ensure the effective operational delivery of residential services, maintaining safe, secure, compliant, and high‑quality living environments, while working closely with internal teams and external partners to deliver a continuous student experience supported by safeguarding, wellbeing, and pastoral support. They will also support incident response and business continuity planning as required, and drive continuous improvement across systems, processes, and service delivery.
We are seeking an experienced, proactive leader with a strong background in large‑scale student accommodation or comparable multi‑site commercial environments. The post holder will bring proven experience in service delivery, alongside strong commercial acumen, stakeholder management and people management skills. They will be calm under pressure, highly organised, and committed to continuous improvement, equality, diversity, inclusion, and delivering an outstanding student experience.
UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Head of Accommodation in London employer: MRG Global
Canterbury Christ Church University is an exceptional employer, dedicated to fostering a dynamic and inclusive work environment in the historic city of Canterbury. With a strong commitment to employee growth and development, the University offers numerous opportunities for professional advancement while investing significantly in digital capabilities that enhance both staff and student experiences. Join a values-led institution where your contributions will directly impact the future of education and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Accommodation in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MRG Global. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MRG Global
Don't be shy about reaching out to MRG Global directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Accommodation in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MRG Global and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MRG Global
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
