At a Glance
- Tasks: Manage security and soft services for a world-renowned design museum.
- Company: The Design Museum, a global cultural destination in Kensington.
- Benefits: Generous leave, flexible working, and staff discounts on UK museums.
- Other info: Dynamic role with opportunities for professional development and impact.
- Why this job: Join a team that champions design and sustainability while ensuring safety.
- Qualifications: Experience in security or facilities management with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
The Design Museum is one of the world’s leading museums dedicated to contemporary design in all its forms, from architecture and fashion to graphics, product and industrial design. Founded by Sir Terence Conran in 1989, the museum has grown from a pioneering gallery in the basement of the V&A to a global cultural destination welcoming over a million visitors annually. Their vision is bold: a world in which design enables this planet and its inhabitants to thrive. As a registered charity, the Design Museum champions the transformative potential of design through exhibitions, learning programmes and partnerships that inspire, challenge and empower.
MRG are delighted to be partnering with the Design Museum to appoint an Estates Services Manager, a pivotal role in ensuring the smooth operation and security of the Design Museum’s iconic Grade II* listed building in Kensington. Reporting to the Head of Estates, this hands‑on position oversees the delivery of security and soft services, ensuring a safe, clean and welcoming environment for staff and visitors.
Key responsibilities
- Managing security operations and systems, including CCTV, alarms and access control, in collaboration with contracted service partners.
- Overseeing soft services contracts such as cleaning, waste management and pest control, ensuring high standards and cost‑effective delivery.
- Developing and implementing emergency response plans and supporting business continuity.
- Working closely with internal teams to support exhibitions, commercial events and front‑of‑house operations.
- Monitoring health and safety compliance, conducting risk assessments and implementing measures to mitigate risks.
- Supporting sustainability initiatives, including waste reduction and environmental best practice.
About you
You'll bring demonstrable experience in security, estates or facilities management, with strong technical knowledge and a proactive, detail‑oriented approach. You will have experience managing external contractors and delivering operational excellence in a high‑footfall environment. Excellent communication and stakeholder management skills are essential, alongside a commitment to safety, service and sustainability.
Benefits
- 25 days annual leave (plus bank holidays and Christmas Eve)
- Defined contribution pension scheme (8% total contributions)
- Flexible and hybrid working arrangements
- Season ticket and tenancy deposit loans
- Cycle to work scheme
- Free entry to UK museums and galleries
- Staff discounts and development opportunities
- Enhanced maternity and paternity leave
- Employee assistance programme
Estates Services Manager (Security and Soft Services) in London employer: MRG Global
The Design Museum is an exceptional employer, offering a vibrant work culture that champions creativity and innovation in the heart of Kensington. With a commitment to employee growth through development opportunities and a supportive environment, staff enjoy generous benefits including flexible working arrangements, enhanced leave policies, and access to cultural experiences. Join a team dedicated to making a meaningful impact in the world of design while ensuring a safe and welcoming space for all visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Services Manager (Security and Soft Services) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at the Design Museum. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the Design Museum’s recent exhibitions and initiatives. Show us you’re genuinely interested in their mission and how your skills can contribute to their vision of a thriving planet through design.
✨Tip Number 3
Practice your responses to common interview questions, especially around security and facilities management. We want to see your proactive approach and how you handle challenges in a high-footfall environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re keen on the role. Plus, it’s a great chance to reiterate your enthusiasm for the position.
We think you need these skills to ace Estates Services Manager (Security and Soft Services) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Estates Services Manager role. Highlight your experience in security and facilities management, and don’t forget to mention any relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about design and how your background makes you the perfect fit for the Design Museum. Be sure to connect your experience with our mission and values.
Showcase Your Communication Skills:As this role involves working closely with various teams, it’s important to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively managed stakeholders in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at MRG Global
✨Know Your Stuff
Make sure you brush up on your knowledge of security operations and soft services. Familiarise yourself with the latest trends in facilities management, especially in high-traffic environments like museums. This will show that you're not just interested in the role but also passionate about the industry.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed security systems or external contractors. Highlight any instances where you improved operational efficiency or enhanced safety measures. This will help demonstrate your hands-on experience and proactive approach.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've effectively managed stakeholders in previous positions. This will showcase your ability to collaborate with internal teams and external partners.
✨Emphasise Sustainability
Given the museum's commitment to sustainability, be prepared to discuss your experience with environmental best practices. Share any initiatives you've led or been a part of that focused on waste reduction or improving sustainability in facilities management. This will align your values with those of the Design Museum.
