At a Glance
- Tasks: Lead Soft FM services and enhance Campus experience across a vibrant scientific research estate.
- Company: Join the Wellcome Genome Campus, a global leader in genomics and biodata science.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting opportunity to influence a diverse community and drive operational excellence.
- Why this job: Be part of a transformative phase, shaping a world-class life sciences destination.
- Qualifications: Extensive experience in Soft FM leadership and strong contract management skills.
The predicted salary is between 60000 - 80000 £ per year.
Wellcome Genome Campus Ltd (WGCL) is seeking to appoint a Head of Soft FM and Campus Experience to play a central leadership role in the operation, transformation and development of one of the world’s most renowned scientific research campuses. The Wellcome Genome Campus is an internationally recognised centre of excellence for genomics and biodata science, home to the Wellcome Sanger Institute and the European Bioinformatics Institute (EBI). Over 2,500 people work across the existing one‑million‑square‑foot estate, which includes laboratories, research facilities, offices, conference and hospitality venues, a hotel, gym, nursery, residential accommodation, and extensive landscaped grounds across a beautiful 135‑acre environment.
The Campus is entering a major new phase. A significant expansion programme—planning approved in 2021—will see the estate grow from 125 acres to 440 acres, delivering 1.6 million sq ft of new research and tech space for genomics and bioinformatics activities, alongside hotel accommodation, housing for Campus colleagues, retail, food and drink, leisure, health, and education amenities, and new infrastructure. This expansion is underway now, with enabling and highways works progressing and the first new buildings due on site in 2025.
WGCL is the newly formed organisation leading both the Campus and its long‑term transformation. This is an exceptional moment for an experienced Soft FM leader to join during a period of strategic growth, change and opportunity.
Reporting to the WGCL Estates Director, the Head of Soft FM and Campus Experience is a newly created role to lead all Soft FM services and the delivery of Campus experience across a complex, high‑profile, mixed‑use estate. The position will be responsible for the full suite of Soft FM activity—including catering, cleaning, waste, nursery, gym, security, landscaping, transport and related services—delivered through outsourced partners. Your remit will include operational leadership, performance management, compliance, continuous improvement, innovation and the uplift of customer and occupier experience.
In addition, you will oversee the Campus Experience and Events function, delivering a vibrant programme of events, hospitality, activation and community engagement that enhances daily life for staff, occupiers, residents and visitors. You will also play a key role in supporting the commercialisation and activation of both the existing estate and the Campus expansion, contributing to the development of a world‑class life sciences destination.
We are seeking a customer-focused individual with substantial experience in senior Soft FM leadership across complex, multi‑use estates, with a proven track record of delivering strategic FM change and driving operational excellence. The successful candidate will bring strong contract‑management capability, ensuring value for money, compliance, performance uplift and continuous improvement across multiple outsourced service lines. Excellent interpersonal and communication skills are essential, with the ability to influence stakeholders at all levels and to operate effectively within a dynamic, evolving environment.
Head of Soft FM and Campus Experience employer: MRG Global
Wellcome Genome Campus Ltd (WGCL) is an exceptional employer, offering a unique opportunity to lead Soft FM services in a vibrant and expanding scientific research environment. With a commitment to employee growth, WGCL fosters a collaborative work culture that values innovation and excellence, while providing access to state-of-the-art facilities and amenities within a stunning 135-acre campus. Join us at this pivotal moment of transformation and contribute to creating a world-class life sciences destination, where your leadership will directly enhance the experience of staff, residents, and visitors alike.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Soft FM and Campus Experience
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your experience aligns with their goals. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in Soft FM and customer experience can contribute to the Wellcome Genome Campus's growth and transformation. Tailor your responses to highlight your leadership and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at the Wellcome Genome Campus during this exciting phase of expansion.
We think you need these skills to ace Head of Soft FM and Campus Experience
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Head of Soft FM and Campus Experience role. Highlight your leadership in Soft FM services and any relevant achievements in operational excellence.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share your passion for enhancing campus experiences and how your background aligns with our vision for the Wellcome Genome Campus.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Use quantifiable results to demonstrate how you've driven change and improved service delivery in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at WGCL!
How to prepare for a job interview at MRG Global
✨Know Your Soft FM Inside Out
Make sure you have a solid understanding of Soft FM services, especially in a complex, multi-use estate. Brush up on your knowledge of catering, cleaning, waste management, and other relevant areas. This will help you demonstrate your expertise and show that you're ready to lead these services effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and managed outsourced partners in the past. Think about specific challenges you've faced and how you overcame them. This will highlight your operational leadership capabilities and your ability to drive performance improvement.
✨Engage with Campus Experience
Familiarise yourself with the concept of Campus Experience and how it enhances daily life for staff and visitors. Be ready to discuss innovative ideas for events and community engagement that could elevate the experience at the Wellcome Genome Campus. This shows your commitment to creating a vibrant environment.
✨Communicate Effectively
Practice your communication skills, as you'll need to influence stakeholders at all levels. Prepare to articulate your vision clearly and concisely, and think about how you can tailor your message to different audiences. Strong interpersonal skills are key in this role, so be ready to showcase them.
