Senior Associate Infrastructure Engineer (Windows)

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Be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both.

Senior Associate Infrastructure Engineers at MFG are focused on delivering a variety of user stories, recognizing technology patterns and collaborating on potential approaches. The Senior Associate role accelerates technical knowledge by working with and learning from engineering teammates. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

On an Agile infrastructure team, you are responsible for all aspects of the software development lifecycle for end user client devices (PC, Mac, Virtual Machines, Mobile). Core competencies include but are not limited to:

• Windows Build/Image Management
• Apple Mac Build/Image Management
• Virtual Desktop Infrastructure
• Software Deployment
• PowerShell scripting/automation

Works independently as well as part of a tight-knit team, provides forward thinking solutions that drive both infrastructure and business solutions in a highly available and highly regulated environment. Interfaces with Solution Architects and other corresponding teams (network, security, app/dev, hardware) on feature enrichment or problem solving of issues relating to the full system architecture stack.

Responsibilities

• Executes increasing variety of user stories with different contexts across the different stages of the product lifecycle
• Uses automation, system tools, open-source solutions, observability and 'security first' principles in daily work
• Contributes to team agile ceremonies, leads demos and presentations, helps new engineers learn established norms
• Comfortably implements solutions using automation, observability and security principles
• Engages in adoption of new technology
• Continues professional education; learns key product capabilities and has desire to learn higher levels of craftsmanship in day-to-day engineering tasks
• Will be part of a 24x7 on call rotation

Minimum Qualifications

• Bachelors – Computer Science or related
• 1+ Years – (Software) Engineering, DevOps or related
• Internal applicants only: technical proficiency rating of advanced beginner on the Dreyfus engineering scale

Preferred Qualifications

• 4+ Years Experience working/supporting a MS Windows environment (Client, Server, or both) using innovative and automated solutions.
• Knowledge of related infrastructure technologies and landscape (hardware, software, network, security, etc.)
• Working knowledge of Microsoft Intune/Endpoint Manager with experience managing it in a large enterprise.
• Demonstrated incident, problem and escalation management for own area of responsibility with a strong customer focus.
• Familiarity with compliance standards such as PCI-DSS is preferred
• Presentation and communication skills and the capability to address and interact with individuals or groups at varying levels of the organization.
• Familiar with Agile methodologies a plus
• Must be well organized, self-motivated, and able to prioritize and multi-task in high-pressure situations
• Able to work independently with strong interest on current planning techniques and technologies
• Able to communicate effectively at all levels
• Create and Maintain Documentation both internally and customer facing
• Exceptional at troubleshooting, thinking out of the box

Operating Systems:

• Microsoft Windows (Windows 11/10)
• Apple Mac a plus

Virtualization Technologies:

• VMware, Citrix or equivalent
• Thin Client Management a plus

PowerShell Scripting

• SCCM or equivalent experience with configuration management solutions
• Microsoft Intune/Endpoint Manager
• Group Policy Management
• Vulnerability Management
• Audit/Compliance

External applicants will be required to perform a technical interview.