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For Companies At a Glance
- Tasks: Answer calls, assist customers, and provide solutions to their needs.
- Company: Join a supportive team in a dynamic call centre environment.
- Benefits: Competitive pay, flexible shifts, and opportunities for growth.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: High school diploma and 1 year of call centre experience required.
- Other info: Friendly atmosphere with potential for career advancement.
The predicted salary is between 24000 - 31200 £ per year.
Overview
Receive incoming calls and determines the products, services or resources that the caller requires (or could benefit from), then provide direct support services to customers; or, connects them with the staff representative in the appropriate department who can provide them the specific assistance they need; thereby creating a positive interaction with the customer.
Major Duties and Responsibilities
- Answer incoming calls, determines the needs of the caller and verify the caller’s identity, minimizing the caller’s time and effort in resolving their concern.
- Identify products/services that might be beneficial to customers and provide information about their value and benefit.
- Perform teller functions for customers (i.e. transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and last five transactions, reissue and reset pin numbers, process loan or credit card payments, etc.) to assure customer’s needs are addressed in a polite and friendly manner.
- Cross-sell Virtual Branch and bill pay services and assist customers in setting up Virtual Branch enrollment and understanding the e-statement process.
- Monitor and process loan payoff information and provide this communication to dealerships and insurance companies in an accurate and timely manner.
- Assist other departments and branches with transactions as needed, provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications.
- Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Experience
Minimum of 3 year of similar or related experience, including time spent in preparatory positions.
Education/Certifications/Licenses
A high school degree or GED is required.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
Job Type: Full-time
Pay
$15.00 – $19.00 per hour
Schedule
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate
- Houston, TX 77007: Reliably commute or planning to relocate before starting work (Required)
Experience
- Information Techology: 1 year (Required)
- Call center: 1 year (Required)
Work Location: In person
#J-18808-Ljbffr
Call Center Representative employer: mrfranklins
Contact Detail:
mrfranklins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative
✨Tip Number 1
Make sure you know the company inside out! Research their products and services so you can chat confidently about how you can help customers. This will show you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your phone skills! Grab a friend and do some mock calls. Focus on being friendly and clear, just like you would with a customer. The more comfortable you are, the better you'll perform during the real deal.
✨Tip Number 3
When you get that interview, be ready to share examples of how you've helped customers in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Center Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Call Center Representative role. Highlight your relevant experience, especially in customer service and call centre environments, to show us you’re the perfect fit!
Show Off Your Skills: Don’t forget to showcase your interpersonal skills! We love candidates who can demonstrate courtesy, tact, and diplomacy in their written applications. Use examples from your past experiences to illustrate how you’ve excelled in these areas.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great candidate for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at mrfranklins
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Call Center Representative. Familiarise yourself with the major duties and responsibilities listed in the job description. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Practice Active Listening
During the interview, show that you can listen actively. This is crucial for a call centre role. When answering questions, reflect back what the interviewer has said to ensure you understand their needs. It shows you’re engaged and ready to provide excellent customer service.
✨Prepare for Common Scenarios
Think about common scenarios you might face as a Call Center Representative, such as handling difficult customers or cross-selling services. Prepare specific examples from your past experience that showcase your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Interpersonal Skills
Since courtesy, tact, and diplomacy are key for this role, be sure to highlight your interpersonal skills during the interview. Share examples of how you've successfully interacted with customers in the past, and how you’ve built rapport to create positive experiences.
