At a Glance
- Tasks: Support Epicor ERP users and improve reporting capabilities across the business.
- Company: Join a leading manufacturing business with a supportive team culture.
- Benefits: Competitive salary, ongoing training, and a hybrid work environment.
- Other info: Great career growth opportunities in a well-established company.
- Why this job: Make a real impact by optimising processes and supporting users in a dynamic role.
- Qualifications: Experience with Epicor ERP and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 € per year.
MRD Recruitment is delighted to be working on behalf of a leading manufacturing business to recruit an Epicor Support Analyst. This is an excellent opportunity for someone with strong Epicor ERP support experience to join a growing business where you'll play a key role supporting users, improving reporting capability, and driving continuous improvement across the ERP system.
You will act as the first point of contact for Epicor-related queries across the business while also supporting reporting, data integrity, and process optimisation.
Key Responsibilities- Provide first-line support for Epicor ERP users across production, planning, procurement, warehouse, quality, finance, and customer service teams
- Troubleshoot and resolve Epicor-related issues, escalating where required
- Create and maintain reports, dashboards, BAQs, SSRS reports, and data extracts
- Support continuous improvement initiatives across operational and manufacturing processes
- Assist with Epicor master data management and data governance
- Support testing, user acceptance activities, and system updates
- Produce and maintain user guides, SOPs, and support documentation
- Work closely with stakeholders to understand reporting and process requirements
- Previous experience supporting Epicor ERP / Epicor Kinetic within a manufacturing or distribution environment
- Experience with Epicor reporting tools including BAQs, Dashboards, SSRS or Report Builder
- Strong troubleshooting and problem-solving skills
- Confident communicating with users across multiple departments
- Good Excel and reporting/data analysis capability
- Strong documentation and organisational skills
- Understanding of manufacturing processes including planning, inventory, purchasing, and shop floor reporting
- Experience with EDD/EDA reporting tools
- Familiarity with ticketing systems and SLA-driven support environments
- Opportunity to join a well-established and growing manufacturing business
- Varied and business-critical role with real visibility across the organisation
- Supportive team environment
- Ongoing training and development opportunities
- Competitive salary and benefits package
Epicor Support Analyst in Rossendale employer: Mrd Recruitment
Join a leading manufacturing business as an Epicor Support Analyst in Haslingdon, where you'll thrive in a supportive team environment that values continuous improvement and employee development. With a competitive salary and benefits package, this role offers the chance to make a significant impact across various departments while enjoying ongoing training opportunities to enhance your skills. Experience a dynamic work culture that prioritises collaboration and innovation, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Epicor Support Analyst in Rossendale
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing sector or those who have experience with Epicor. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your Epicor knowledge. Make sure you can talk confidently about your previous experiences and how you've tackled challenges in ERP support. We want you to shine!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you’ve resolved issues in the past. This will show potential employers that you’re the go-to person for troubleshooting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Epicor Support Analyst in Rossendale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Epicor ERP support experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for strong troubleshooting skills, so share specific instances where you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mrd Recruitment
✨Know Your Epicor Inside Out
Make sure you brush up on your Epicor ERP knowledge before the interview. Familiarise yourself with its functionalities, especially the reporting tools like BAQs and SSRS. Being able to discuss specific features and how you've used them in past roles will show you're the right fit for the job.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting Epicor-related issues. Think of examples from your previous experience where you successfully resolved problems. Be ready to explain your thought process and how you escalated issues when necessary.
✨Showcase Your Communication Skills
As you'll be the first point of contact for users across various departments, it's crucial to demonstrate your communication skills. Prepare to discuss how you've effectively communicated with different teams in the past and how you can bridge gaps between technical and non-technical users.
✨Highlight Continuous Improvement Initiatives
The role involves supporting continuous improvement initiatives, so come prepared with examples of how you've contributed to process optimisation in previous roles. Discuss any specific projects or changes you implemented that led to measurable improvements.
