At a Glance
- Tasks: Support and improve business-critical applications in a dynamic industrial environment.
- Company: Join a leading global manufacturing business with a complex tech landscape.
- Benefits: Competitive pay, potential contract extension, and hands-on experience.
- Other info: Engage in diverse projects and enjoy a collaborative team atmosphere.
- Why this job: Make a real impact on critical systems while developing your tech skills.
- Qualifications: Experience in application support and strong troubleshooting abilities required.
The predicted salary is between 30000 - 40000 € per year.
Learn more about the general tasks related to this opportunity below, as well as required skills.
Grangemouth (site-based, 5 days per week) 37.5 hours per week 6-month PAYE contract (with a view to extend) Rate: Competitive (dependent on experience)
The Opportunity
MRD Recruitment is delighted to be working with a leading global manufacturing business to recruit an Applications Support Engineer based at their Grangemouth site. This is a fantastic opportunity to join a large-scale, complex industrial environment where you'll play a key role in supporting and maintaining business-critical applications across multiple business units.
The Role
You'll be responsible for the support, maintenance, and continuous improvement of a wide range of applications, from desktop software through to enterprise-level systems, within a Microsoft Windows environment. Key responsibilities include:
- Supporting and troubleshooting business-critical applications
- Managing and resolving incidents, including system outages
- Assisting with application implementations, upgrades, and testing
- Ensuring systems meet performance, security, and SLA requirements
- Creating and maintaining technical documentation and support procedures
- Contributing to continuous improvement initiatives
- Supporting small-scale IT projects and system enhancements
You'll also participate in an on-call rota as part of the wider Applications team.
About You
We're looking for someone with strong application support experience in a complex, enterprise environment.
Essential:
- Experience supporting desktop, client-server, and web-based applications
- Strong troubleshooting and incident management skills
- Experience working in a Windows-based environment
- Ability to prioritise and manage multiple support requests
- Experience supporting both bespoke and third-party applications
- Strong communication and stakeholder engagement skills
Desirable:
- Scripting or development exposure (e.g. PowerShell, VBA, JavaScript, .NET)
- Experience with databases (SQL Server, Oracle)
- Knowledge of cloud platforms (Azure)
- Familiarity with SharePoint, Power Platform, or BI tools
- Understanding of ITSM tools and ITIL processes
- Experience in manufacturing, industrial, or regulated environments
Why Apply?
- Work in a large-scale, technically complex environment
- Exposure to a broad range of systems and technologies
- Opportunity to contribute to critical business systems and projects
- Potential for contract extension
Applications Support Engineer(Enterprise Systems) in Grangemouth employer: Mrd Recruitment
Join a leading global manufacturing business in Grangemouth as an Applications Support Engineer, where you'll thrive in a dynamic and complex industrial environment. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities to enhance your skills while contributing to critical business systems. With competitive rates and the potential for contract extension, this role provides a meaningful and rewarding career path in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Engineer(Enterprise Systems) in Grangemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Applications Support Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills and familiarising yourself with common applications in a Windows environment. We recommend practising with real-world scenarios to show off your problem-solving abilities when it counts!
✨Tip Number 3
Don’t forget to showcase your communication skills! As an Applications Support Engineer, you’ll need to engage with stakeholders effectively. We suggest preparing examples of how you’ve successfully communicated technical issues to non-technical users in the past.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talent that can thrive in a complex industrial environment like Grangemouth.
We think you need these skills to ace Applications Support Engineer(Enterprise Systems) in Grangemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Applications Support Engineer role. Highlight your experience with desktop and enterprise-level systems, and don’t forget to mention any troubleshooting skills you have. We want to see how your background fits with what we’re looking for!
Showcase Your Skills:In your application, be sure to showcase your strong communication and stakeholder engagement skills. These are key in our complex environment, so let us know how you've successfully managed support requests or incidents in the past.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforwardness, so avoid jargon unless it’s relevant to the role. Make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Mrd Recruitment
✨Know Your Applications Inside Out
Make sure you brush up on the specific applications and systems mentioned in the job description. Familiarise yourself with both desktop and enterprise-level systems, as well as any relevant troubleshooting techniques. This will show your potential employer that you're not just a generalist but someone who can hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare to discuss past incidents you've managed or resolved. Think of specific examples where you successfully troubleshot an application issue or improved a process. This will demonstrate your strong incident management skills and your ability to handle pressure in a complex environment.
✨Communicate Like a Pro
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in layman's terms, especially when discussing your experience with stakeholders. This will highlight your ability to engage effectively with both technical and non-technical team members.
✨Get Familiar with ITIL and ITSM Tools
If you have experience with ITIL processes or ITSM tools, be prepared to discuss how you've applied them in your previous roles. If you're not familiar, do a bit of research beforehand. Showing that you understand these frameworks will give you an edge, especially in a regulated environment like manufacturing.
