At a Glance
- Tasks: Provide first-line support for Epicor ERP users and drive continuous improvement.
- Company: Join a leading manufacturing business with a supportive team culture.
- Benefits: Competitive salary, ongoing training, and a great benefits package.
- Other info: Enjoy a varied role with excellent career growth opportunities.
- Why this job: Make a real impact by optimising processes and supporting users across the organisation.
- Qualifications: Experience with Epicor ERP and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 € per year.
Do you have the skills to fill this role? Read the complete details below, and make your application today.
Epicor Support Analyst - Haslingdon, hybrid (remote considered) | Competitive Salary + Benefits | Full Time, Permanent
MRD Recruitment is delighted to be working on behalf of a leading manufacturing business to recruit an Epicor Support Analyst. This is an excellent opportunity for someone with strong Epicor ERP support experience to join a growing business where you'll play a key role supporting users, improving reporting capability, and driving continuous improvement across the ERP system.
Key Responsibilities:
- Provide first-line support for Epicor ERP users across production, planning, procurement, warehouse, quality, finance, and customer service teams.
- Troubleshoot and resolve Epicor-related issues, escalating where required.
- Create and maintain reports, dashboards, BAQs, SSRS reports, and data extracts.
- Support continuous improvement initiatives across operational and manufacturing processes.
- Assist with Epicor master data management and data governance.
- Support testing, user acceptance activities, and system updates.
- Produce and maintain user guides, SOPs, and support documentation.
- Work closely with stakeholders to understand reporting and process requirements.
Skills & Experience Required:
- Previous experience supporting Epicor ERP / Epicor Kinetic within a manufacturing or distribution environment.
- Experience with Epicor reporting tools including BAQs, Dashboards, SSRS or Report Builder.
- Strong troubleshooting and problem-solving skills.
- Confident communicating with users across multiple departments.
- Good Excel and reporting/data analysis capability.
- Strong documentation and organisational skills.
Desirable Experience:
- Understanding of manufacturing processes including planning, inventory, purchasing, and shop floor reporting.
- Experience with EDD/EDA reporting tools.
- Familiarity with ticketing systems and SLA-driven support environments.
What's on Offer:
- Opportunity to join a well-established and growing manufacturing business.
- Varied and business-critical role with real visibility across the organisation.
- Supportive team environment.
- Ongoing training and development opportunities.
- Competitive salary and benefits package.
Epicor Support Analyst employer: Mrd Recruitment
Join a well-established and growing manufacturing business as an Epicor Support Analyst, where you'll be part of a supportive team environment that values your contributions. With ongoing training and development opportunities, you will have the chance to enhance your skills while playing a crucial role in improving reporting capabilities and driving continuous improvement across the ERP system. Enjoy a competitive salary and benefits package in a hybrid working model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Epicor Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing sector or those who have experience with Epicor. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your Epicor knowledge. Be ready to discuss specific scenarios where you've solved problems or improved processes. We want to see how you can bring value to the team!
✨Tip Number 3
Showcase your skills with a portfolio! If you've created reports, dashboards, or user guides, compile them into a neat presentation. This will give us a clear picture of what you can do and how you can support our users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team.
We think you need these skills to ace Epicor Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Epicor ERP support experience and any relevant skills. We want to see how your background fits the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for those strong troubleshooting skills, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing business!
How to prepare for a job interview at Mrd Recruitment
✨Know Your Epicor Inside Out
Make sure you brush up on your Epicor ERP knowledge before the interview. Familiarise yourself with its functionalities, especially the reporting tools like BAQs and SSRS. Being able to discuss specific features and how you've used them in past roles will show you're the right fit for the job.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about how you would handle common Epicor-related issues. Think of examples from your previous experience where you successfully troubleshot problems. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Showcase Your Communication Skills
As you'll be interacting with various departments, it's crucial to highlight your communication abilities. Prepare examples of how you've effectively communicated technical information to non-technical users. This will reassure them that you can bridge the gap between IT and other teams.
✨Bring Documentation Samples
Since the role involves creating user guides and SOPs, consider bringing samples of documentation you've produced in the past. This not only showcases your organisational skills but also gives the interviewers a tangible sense of your work style and attention to detail.
