At a Glance
- Tasks: Own the service journey and ensure exceptional client experiences.
- Company: Join MRC, an award-winning SME in the medico-legal sector.
- Benefits: Enjoy 25 days annual leave, training opportunities, and a supportive team.
- Other info: Be part of a company that values innovation and celebrates success.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in client-facing roles and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Are you ready to take ownership, build client relationships, and thrive in a fast-paced environment where excellence is the norm? MRC is an award-winning, forward-thinking business in the medico-legal sector, and we’re on a journey of growth, innovation, and impact. This is a chance to join a genuinely exciting SME where your skills, ideas, and ambition will be recognised and celebrated.
As our new Service Co-Ordinator, you’ll play a central role in making sure our services are delivered to the highest standards, act as the dedicated point of contact for your own portfolio of clients, building strong relationships and ensuring they receive an exceptional level of service at all times, all whilst helping to shape the future of the business.
Key Responsibilities- Own the Service Journey: Take full ownership of casework delivery; from first instruction to final return. You’ll ensure that every case flows smoothly through our systems, meeting deadlines, exceeding expectations, and making our clients’ lives easier.
- Be the Client’s Champion: Act as a trusted partner to our solicitor clients. Whether you’re answering a query, providing an estimate, or checking in post-delivery, your professionalism and attention to detail will build long-lasting relationships that help drive our business forward.
- Be the Gold Standard for Accuracy: You’ll produce, prepare, and quality-check important legal and medical documents, so precision is key. You’ll work with digital files, radiology reports, and case summaries, making sure everything is accurate, complete, and professionally presented.
- Drive Improvement and Innovation: We’re growing and we’re hungry for ideas. You’ll have a seat at the table when it comes to improving processes, spotting inefficiencies, and creating smarter ways of working.
- Proven experience in a service-focused, client-facing or operations role.
- Outstanding communication skills - confident on the phone, clear in emails, and always professional.
- Meticulous attention to detail, especially when handling sensitive documentation.
- Driven, enthusiastic, and proactive - always looking to improve how things are done.
- Commercially aware - able to balance customer service with business needs.
- A positive team player, willing to pitch in and support colleagues.
- Digitally confident with the ability to quickly learn and use internal systems and software.
- Experience in a legal, medical or professional services environment.
- Familiarity with HubSpot or other CRM platforms.
- An understanding of case management or document collation systems.
- A chance to be part of a genuinely exciting SME making big moves in its sector.
- A role that offers real ownership, development and training opportunities.
- A passionate, supportive team that celebrates wins and learns from challenges.
- A business that genuinely cares about its people and its purpose.
- 25 days annual leave + bank holidays.
MRC is a leader in the medical record collation sector, trusted by solicitor firms across the UK. We’re known for our commitment to quality, our pioneering use of AI technology, and our award-winning culture. Every case we deliver supports access to justice and every colleague helps make that happen.
Service Coordinator employer: MRC Group
MRC is an exceptional employer that champions innovation and excellence in the medico-legal sector, offering a dynamic work environment where your contributions are valued and celebrated. With a strong focus on employee development, a supportive team culture, and a commitment to quality, MRC provides its Service Coordinators with the opportunity to take ownership of their roles while making a meaningful impact in the industry. Enjoy generous benefits including 25 days of annual leave plus bank holidays, all within a forward-thinking SME that prioritises both client satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Get to know the company inside out! Research MRC's values, recent projects, and their approach to client relationships. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be the go-to person for clients, being confident and clear on the phone or in person is key. Role-play with a friend or use online resources to polish your pitch and responses.
✨Tip Number 3
Show off your attention to detail! Bring examples of how you've handled sensitive documentation or complex cases in the past. This will demonstrate your ability to maintain accuracy and professionalism, which is crucial for the Service Coordinator role.
✨Tip Number 4
Don’t forget to highlight your innovative ideas! MRC is looking for someone who can drive improvement, so come prepared with suggestions on how to enhance processes or client interactions. This shows you're proactive and ready to contribute from day one.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Show Your Ownership Spirit:When writing your application, make sure to highlight your ability to take ownership of tasks. We love candidates who can demonstrate how they've managed projects or client relationships in the past, just like you'll be doing as our Service Coordinator.
Be a Client Champion:Use your application to showcase your communication skills and how you've built strong relationships with clients. We want to see examples of how you've gone above and beyond to ensure client satisfaction, as this is key to thriving in our fast-paced environment.
Attention to Detail is Key:Since accuracy is crucial in our line of work, make sure your application is free from typos and errors. We appreciate candidates who can present their information clearly and professionally, reflecting the high standards we uphold at MRC.
Bring Your Ideas to the Table:We’re all about innovation, so don’t hesitate to mention any ideas you have for improving processes or services. Show us your proactive side and how you can contribute to driving improvement within our team. Apply through our website to join us on this exciting journey!
How to prepare for a job interview at MRC Group
✨Know the Company Inside Out
Before your interview, take some time to research MRC thoroughly. Understand their mission, values, and recent achievements in the medico-legal sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their journey.
✨Showcase Your Client Relationship Skills
As a Service Coordinator, building strong client relationships is key. Prepare examples from your past experiences where you've successfully managed client interactions, resolved issues, or improved service delivery. Highlight your communication skills and how they’ve helped you become a trusted partner.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure precision in your work. Bring up specific instances where your meticulous nature has led to successful outcomes, especially when handling sensitive documentation or producing important legal documents.
✨Be Ready to Innovate
MRC values fresh ideas and improvements. Think about times when you've identified inefficiencies or suggested new processes in your previous roles. Be prepared to share these examples and express your enthusiasm for contributing to MRC's growth and innovation.
