At a Glance
- Tasks: Own the service journey and ensure exceptional client experiences.
- Company: Join MRC, an award-winning SME in the medico-legal sector.
- Benefits: Enjoy 25 days annual leave, training opportunities, and a supportive team.
- Other info: Be part of a company that values innovation and celebrates success.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in client-facing roles and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Are you ready to take ownership, build client relationships, and thrive in a fast-paced environment where excellence is the norm? MRC is an award-winning, forward-thinking business in the medico-legal sector, and we’re on a journey of growth, innovation, and impact. This is a chance to join a genuinely exciting SME where your skills, ideas, and ambition will be recognised and celebrated.
As our new Service Co-Ordinator, you’ll play a central role in making sure our services are delivered to the highest standards, act as the dedicated point of contact for your own portfolio of clients, building strong relationships and ensuring they receive an exceptional level of service at all times, all whilst helping to shape the future of the business.
Key Responsibilities- Own the Service Journey: Take full ownership of casework delivery; from first instruction to final return. You’ll ensure that every case flows smoothly through our systems, meeting deadlines, exceeding expectations, and making our clients’ lives easier.
- Be the Client’s Champion: Act as a trusted partner to our solicitor clients. Whether you’re answering a query, providing an estimate, or checking in post-delivery, your professionalism and attention to detail will build long-lasting relationships that help drive our business forward.
- Be the Gold Standard for Accuracy: You’ll produce, prepare, and quality-check important legal and medical documents, so precision is key. You’ll work with digital files, radiology reports, and case summaries, making sure everything is accurate, complete, and professionally presented.
- Drive Improvement and Innovation: We’re growing and we’re hungry for ideas. You’ll have a seat at the table when it comes to improving processes, spotting inefficiencies, and creating smarter ways of working.
- Proven experience in a service-focused, client-facing or operations role.
- Outstanding communication skills - confident on the phone, clear in emails, and always professional.
- Meticulous attention to detail, especially when handling sensitive documentation.
- Driven, enthusiastic, and proactive - always looking to improve how things are done.
- Commercially aware - able to balance customer service with business needs.
- A positive team player, willing to pitch in and support colleagues.
- Digitally confident with the ability to quickly learn and use internal systems and software.
- Experience in a legal, medical or professional services environment.
- Familiarity with HubSpot or other CRM platforms.
- An understanding of case management or document collation systems.
- A chance to be part of a genuinely exciting SME making big moves in its sector.
- A role that offers real ownership, development and training opportunities.
- A passionate, supportive team that celebrates wins and learns from challenges.
- A business that genuinely cares about its people and its purpose.
- 25 days annual leave + bank holidays.
MRC is a leader in the medical record collation sector, trusted by solicitor firms across the UK. We’re known for our commitment to quality, our pioneering use of AI technology, and our award-winning culture. Every case we deliver supports access to justice and every colleague helps make that happen.
Service Coordinator in Altrincham employer: MRC Group
MRC is an exceptional employer that champions innovation and excellence in the medico-legal sector, offering a vibrant work culture where your contributions are valued and celebrated. As a Service Coordinator, you'll enjoy a supportive environment with ample opportunities for professional growth, all while being part of a passionate team dedicated to making a meaningful impact. With 25 days of annual leave plus bank holidays, MRC prioritises employee well-being and fosters a collaborative atmosphere that encourages fresh ideas and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Altrincham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the medico-legal sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching MRC and its values. Understand their commitment to quality and innovation, and think about how your skills align with their mission. When you walk into that interview, you'll not only impress them with your knowledge but also show you're genuinely interested in being part of their journey.
✨Tip Number 3
Showcase your client relationship skills! During interviews or networking chats, share specific examples of how you've built strong client connections in the past. Highlight your attention to detail and how you’ve gone above and beyond to ensure client satisfaction—this is key for a Service Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining MRC and ready to take ownership of your career. Let’s make this happen together!
We think you need these skills to ace Service Coordinator in Altrincham
Some tips for your application 🫡
Show Your Ownership Spirit:When writing your application, make sure to highlight your ability to take ownership of tasks. We love candidates who can demonstrate how they've managed projects or client relationships in the past, just like you'll be doing as our Service Coordinator.
Be a Client Champion:Use your application to showcase your communication skills and how you've built strong relationships with clients. We want to see examples of how you've gone above and beyond to ensure client satisfaction, as this is key to the role.
Attention to Detail is Key:Since accuracy is crucial in our work, make sure your application is free from errors. Double-check your spelling and grammar, and consider including specific instances where your meticulous nature has made a difference in your previous roles.
Bring Your Ideas to the Table:We’re all about innovation at MRC, so don’t hesitate to mention any ideas you have for improving processes or services. Show us that you're proactive and ready to contribute to our growth journey. And remember, apply through our website for the best chance!
How to prepare for a job interview at MRC Group
✨Know the Company Inside Out
Before your interview, take some time to research MRC and its role in the medico-legal sector. Understand their values, recent achievements, and how they use AI technology. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Client Relationship Skills
As a Service Coordinator, building strong client relationships is key. Prepare examples from your past experiences where you've successfully managed client interactions, resolved issues, or improved service delivery. Highlight your communication skills and attention to detail, as these are crucial for the role.
✨Demonstrate Your Problem-Solving Abilities
MRC is looking for someone who can drive improvement and innovation. Think of specific instances where you've identified inefficiencies and implemented solutions. Be ready to discuss how you can contribute fresh ideas to enhance processes and deliver excellence in service.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's growth plans, team dynamics, or how they measure success in the Service Coordinator role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
