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For Companies At a Glance
- Tasks: Assist customers with equipment hire, process orders, and ensure smooth operations.
- Company: Join a dynamic team focused on customer satisfaction and efficiency.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Why this job: Be part of a team that values your input and creativity in customer service.
- Qualifications: Customer service skills and a proactive attitude are key.
- Other info: Great chance to learn about plant and machinery in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a proactive and customer-focused Hire Desk Coordinator to join our team. In this role, you will assist customers with their equipment hire requirements, respond to enquiries, process orders, and prepare quotations with technical specifications. You'll play a key part in ensuring smooth operations and excellent customer service.
Key Responsibilities
- Liaise with customers on all hire, sales, and service enquiries.
- Source equipment from third-party suppliers to fulfil orders.
- Confirm delivery arrangements with suppliers prior to dispatch.
- Order sale items and raise sundry purchase orders.
- Ensure supplier terms are accurately reflected in customer contracts.
- Update CRM with actions and information.
- Handle enquiries for Powered Access, Forklifts, Telehandlers & Plant.
- Process orders accurately and coordinate transport with operations.
- Update hire management system, create picking lists & hire contracts.
- Promote company products and services proactively.
- Negotiate hire rates and prepare quotations with spec sheets.
- Resolve queries and process payments.
- Maintain health & safety standards at all times.
Qualifications & Experience
- Previous experience in a high-volume hire desk role (desirable).
- Knowledge of plant, machinery, small tools, lifting & safety equipment (desirable).
- Excellent customer service skills.
- Industry experience preferred.
Person Specification
- Self-motivated and works on own initiative.
- Creative, with a focus on continuous improvement.
- Strong team player with excellent organisational skills.
- IT literate (MS Office).
- Attention to detail and commitment to health & safety.
- Enthusiastic about delivering exceptional customer experiences.
Performance Targets
- Enquiry conversion rate.
- Order completion.
- Enquiry response time.
Interested? Apply today and join a team that values professionalism, efficiency, and customer satisfaction.
Hire Desk Controller in Enfield employer: MR
Contact Detail:
MR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Hire Desk Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to hire desk roles. Think about how your previous experience aligns with the responsibilities listed in the job description, especially around customer service and equipment knowledge.
✨Tip Number 3
Showcase your enthusiasm! When you get the chance to speak with potential employers, make sure to express your passion for delivering exceptional customer experiences and your commitment to health and safety standards.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hire Desk Controller in Enfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant hire desk roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Hire Desk Coordinator role. Share specific examples of how you've handled customer enquiries or processed orders in the past.
Show Off Your Attention to Detail: In this role, accuracy is key! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MR
✨Know Your Stuff
Make sure you brush up on your knowledge of plant, machinery, and safety equipment. Familiarise yourself with the types of equipment the company hires out, as well as any technical specifications that might come up during the interview.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved queries or handled difficult customers, as this role is all about ensuring a great experience for clients.
✨Show Your Initiative
Be ready to discuss times when you've taken the initiative to improve processes or solve problems. This role requires a proactive approach, so highlight your ability to work independently and creatively.
✨Get Tech-Savvy
Since you'll be updating CRM systems and managing hire contracts, make sure you're comfortable with IT tools. Brush up on your MS Office skills and be prepared to discuss how you've used technology to streamline operations in previous roles.
