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- Tasks: Perform basic vehicle repairs and maintenance while delivering 5 Star service to guests.
- Company: Join Monro, a leader in automotive services dedicated to quality and customer satisfaction.
- Benefits: Flexible full-time or part-time hours, with opportunities for training and career growth.
- Why this job: Gain hands-on experience in the automotive industry while working in a supportive team environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and strong communication skills!
- Other info: Perfect for high school and college students looking to kickstart their careers in automotive services.
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Job Description
The General Service Technician role is full time or part-time and is an hourly position based on needs of the business. The General Service Technician is responsible for performing basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met.
Job Description
The General Service Technician role is full time or part-time and is an hourly position based on needs of the business. The General Service Technician is responsible for performing basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met.
Responsibilities:
- Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
- Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
- Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.
- Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
- Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
- Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
- Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures.
- Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws.
- Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
- Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
- Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
- Perform other duties as assigned and required.
Profile Summary
- Ability to take initiative in identifying problems, collecting data, and establishing facts to make practical decisions and recommend solutions.
- Strong customer service skills
- Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Motor Vehicle Manufacturing and Civil Engineering
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General Service Technician employer: Mr. Tire, Inc.
Contact Detail:
Mr. Tire, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Service Technician
✨Tip Number 1
Familiarise yourself with the specific services and repairs mentioned in the job description. Being able to discuss your experience with tyre services, oil changes, and basic maintenance during an interview will show that you understand the role and are ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills! Since delivering exceptional service is a key part of this role, think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out during the interview process.
✨Tip Number 3
Prepare to demonstrate your technical knowledge. You might be asked about safety standards or specific vehicle issues, so having a solid understanding of Monro's safety procedures and common vehicle problems will give you an edge.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what the hiring managers are looking for, which can help you tailor your approach when applying through our website.
We think you need these skills to ace General Service Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a General Service Technician. Familiarise yourself with the specific tasks mentioned in the job description, such as performing vehicle repairs and maintenance, and delivering exceptional customer service.
Tailor Your CV: When crafting your CV, highlight any relevant experience in vehicle maintenance or repair. Emphasise your customer service skills and any technical knowledge that aligns with the job requirements. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent service. Mention specific examples of how you've successfully handled similar responsibilities in the past, and express your enthusiasm for the opportunity at Mr. Tire Auto Service Centers.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mr. Tire, Inc.
✨Show Your Technical Knowledge
Be prepared to discuss your understanding of basic vehicle maintenance and repair. Brush up on common services like oil changes, tire rotations, and battery installations, as well as any specific procedures mentioned in the job description.
✨Demonstrate Customer Service Skills
Since delivering 5 Star service is crucial, think of examples from your past experiences where you provided excellent customer service. Be ready to explain how you would communicate vehicle issues and solutions to guests effectively.
✨Understand Safety Standards
Familiarise yourself with safety protocols relevant to the automotive industry. Be ready to discuss how you would adhere to safety standards during vehicle repairs and maintenance, as this is a key responsibility of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operations, training programs, and expectations for the General Service Technician role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
