At a Glance
- Tasks: Assess and manage Income Protection claims with empathy and fairness.
- Company: A growing Insurance Provider known for its supportive culture.
- Benefits: Competitive salary, professional development, and a chance to make a difference.
- Other info: Opportunity for career growth and continuous learning in a dynamic environment.
- Why this job: Join a team that helps customers during crucial moments in their lives.
- Qualifications: Experience in insurance claims and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
I am working with a longstanding client, a growing Insurance Provider who are looking for an Income Protection Claims Assessor.
About the role
We’re looking for an IP Claims Assessor or a Claims Assessor from a broader Insurance background to join our team, where you’ll play a key role in supporting our customers at important moments in their lives. This is a varied and rewarding role where you’ll assess Income Protection claims, balancing sound commercial judgement with fairness and empathy. You’ll help ensure we deliver a high-quality service that supports our customers, protects our business, and reinforces our reputation as a trusted insurer.
What you’ll be doing
- Assessing and managing Income Protection claims accurately and in line with policy terms, procedures and claims philosophy
- Reviewing ongoing claims and contributing to effective case management plans
- Supporting customers throughout the claims journey — from approval through to return to work, and sensitively handling declined claims where necessary
- Liaising with medical professionals, financial advisers, and internal teams to gather and assess information
- Building relationships with policyholders through regular contact, helping to deliver a smooth and positive claims experience
- Arranging independent assessments, treatments, home visits and investigations where appropriate
- Producing clear and professional correspondence to a range of stakeholders
- Keeping up to date with industry developments and supporting continuous improvement of claims processes and service.
Risk, compliance and financial crime
- Ensuring all work aligns with FCA Consumer Duty principles and regulatory requirements
- Identifying and escalating risks or potential compliance issues
- Supporting fraud prevention by recognising and reporting suspicious activity
- Adhering to Anti-Money Laundering (AML), Insurance Fraud Register (IFR) and Bribery Act requirements
- Accurately recording and maintaining evidence where financial crime is suspected
What we’re looking for
Skills and experience:
- Knowledge of insurance products and claims processes (particularly Income Protection is beneficial)
- Understanding of underwriting concepts and policy cover
- Familiarity with the financial adviser marketplace
- Good IT skills, including Microsoft Office
Personal qualities:
- Strong customer service skills with a compassionate and professional approach
- Excellent organisation and prioritisation skills
- Confident communicator, both written and verbal
- Able to handle sensitive or challenging conversations
- A team player who builds positive working relationships
- Strong analytical thinking and sound decision-making ability
- Proactive, with the ability to manage your own workload effectively
- A willingness to learn, develop and work towards relevant professional qualifications
Claims Assessor in Gloucester employer: M&R talent Ltd
As a growing Insurance Provider, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional development. Our Claims Assessors play a vital role in making a positive impact on customers' lives, and we offer comprehensive training, ongoing support, and opportunities for career advancement within the industry. Join us in a rewarding environment where your contributions are valued, and you can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Assessor in Gloucester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like M&R talent Ltd). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like M&R talent Ltd. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Assessor in Gloucester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at M&R talent Ltd.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at M&R talent Ltd. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at M&R talent Ltd
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at M&R talent Ltd to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at M&R talent Ltd, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding M&R talent Ltd's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
