I am working with a longstanding client, a growing Insurance Provider who are looking for an Income Protection Claims Assessor to join their friendly and collaborative team. This role is really about the person. You could have a background in Medical Claims, Life or Personal Injury.
About the role
We’re looking for an Income Protection Claims Assessor or a Claims Assessor from a broader Insurance background to join our team, where you’ll play a key role in supporting our customers at important moments in their lives.
This is a varied and rewarding role where you’ll assess Income Protection claims, balancing sound commercial judgement with fairness and empathy. You’ll help ensure we deliver a high-quality service that supports our customers, protects our business, and reinforces our reputation as a trusted insurer.
What you’ll be doing
- Assessing and managing Income Protection claims accurately and in line with policy terms, procedures and claims philosophy
- Reviewing ongoing claims and contributing to effective case managementplansSupporting customers throughout the claims journey — from approval through to return to work, and sensitively handling declined claims where necessaryLiaising with medical professionals, financial advisers, and internal teams to gather and assess information
- Building relationships with policyholders through regular contact, helping to deliver a smooth and positive claims experience
- Arranging independent assessments, treatments, home visits and investigations where appropriate
- Producing clear and professional correspondence to a range of stakeholders
- Keeping up to date with industry developments and supporting continuous improvement of claims processes and service.
Risk, compliance and financial crime
- Ensuring all work aligns with FCA Consumer Duty principles and regulatory requirements Identifying and escalating risks or potential compliance issuesSupporting fraud prevention by recognising and reporting suspicious activity
- Adhering to Anti-Money Laundering (AML), Insurance Fraud Register (IFR) and Bribery Act requirements
- Accurately recording and maintaining evidence where financial crime issuspected
What we’re looking for
Skills and experience:
- Knowledge of insurance products and claims processes (particularly Income Protection is
- beneficial)Understanding of underwriting concepts and p
- olicy coverFamiliarity with the financial adviser
- Strong customer service skills with a compaassionate and professional approach
- Excellent organisation and prioritisation skillsConfident communicator, both written and verbal
- Able to handle sensitive or challenging conversations
- A team player who builds positive working relationships
- Strong analytical thinking and sound decision-making ability
- Proactive, with the ability to manage your own workload effectively
- A willingness to learn, develop and work towards relevant professional qualifications
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Claims Assessor employer: M&R talent Ltd
As an Assistant Company Secretary at this long-standing Insurer, you will thrive in a supportive and dynamic work environment that values high-level coordination and professional growth. The company fosters a culture of collaboration and trust, offering opportunities to engage with senior leaders while ensuring compliance and sustainability are at the forefront of its operations. With a commitment to employee development and a focus on maintaining high standards of governance, this role provides a meaningful and rewarding career path in a respected organisation.
