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- Tasks: Deliver training on IT systems and support departments with process queries.
- Company: Join a respected law firm in York, known for its forward-thinking approach.
- Benefits: Enjoy flexible working, career development, and a great benefits package.
- Why this job: Make a real impact by helping others work smarter in a supportive culture.
- Qualifications: Friendly, tech-savvy individuals with strong training and organisational skills needed.
- Other info: Occasional travel to other offices may be required.
The predicted salary is between 28800 - 43200 £ per year.
Location: York area
Hours: Full-time
Salary: Competitive + excellent benefits
Hybrid/flexible working available
Are you a people-person with a passion for tech and a talent for making processes run smoothly? Staff Power is delighted to be recruiting on behalf of a respected and forward-thinking law firm based in the York area. We’re looking for a personable, proactive, and tech-savvy Training and Process Support Analyst to join their growing IT team. This is a fantastic opportunity for someone who loves helping others, is confident in delivering training, and wants to play a key role in driving positive change across the business.
What You’ll Be Doing:
- Delivering tailored training sessions on IT systems, legal applications, and internal processes (1-to-1 and group)
- Supporting departments with process-related queries and helping them follow best practices
- Assisting with the rollout of new systems and ensuring smooth user adoption
- Creating clear, easy-to-follow user guides and documentation
- Providing hands-on support for internal systems, resolving “how-to” queries
- Helping onboard new starters with system/process training
- Monitoring usage to identify training needs and areas for improvement
- Collaborating with IT, Compliance, and department heads to keep processes sharp and consistent
Who We’re Looking For:
- Friendly, approachable, and confident engaging with colleagues at all levels
- Confident in training at all levels
- Strong understanding of business processes and a knack for identifying inefficiencies
- Skilled in explaining systems and processes in a clear, user-friendly way
- Good organisational skills with the ability to juggle multiple priorities
- Confident using Microsoft Office and familiar with legal software (bonus points!)
- A genuine enthusiasm for helping people work smarter and more efficiently
- Occasional travel to other offices
What’s on Offer:
- A supportive, friendly work culture where people genuinely enjoy what they do
- Flexible and hybrid working options
- Career development opportunities with a clear progression framework
- Great benefits package including pension, life cover, health plan, enhanced family leave, generous holiday allowance (including your birthday off!), and cycle-to-work scheme
- A social and collaborative environment where your input is valued
Ready to make a difference and grow your career in a dynamic legal environment? Apply now through Staff Power and take the next step in your IT and training journey!
Training and Process Support Analyst employer: Mr Price Apparel
Contact Detail:
Mr Price Apparel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training and Process Support Analyst
✨Tip Number 1
Familiarise yourself with the specific IT systems and legal applications used by the firm. Researching these tools will not only help you understand the role better but also allow you to speak confidently about how you can support their implementation and user adoption.
✨Tip Number 2
Network with current employees or professionals in similar roles within the legal sector. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during your discussions.
✨Tip Number 3
Prepare to demonstrate your training skills through mock sessions or examples from your past experiences. Being able to showcase your ability to deliver engaging and effective training will set you apart as a candidate who can make an immediate impact.
✨Tip Number 4
Highlight your problem-solving skills by thinking of specific instances where you've identified inefficiencies and implemented solutions. This will show your proactive approach and ability to drive positive change, which is crucial for this role.
We think you need these skills to ace Training and Process Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training and process support. Emphasise any previous roles where you delivered training or improved processes, especially in a tech environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of IT systems. Mention specific examples of how you've successfully trained individuals or teams in the past.
Highlight Soft Skills: Since the role requires strong interpersonal skills, be sure to mention your friendly and approachable nature. Provide examples of how you've engaged with colleagues at various levels and supported them effectively.
Showcase Technical Proficiency: If you have experience with Microsoft Office or legal software, make it clear in your application. Highlight any specific tools or systems you've used and how they relate to the job you're applying for.
How to prepare for a job interview at Mr Price Apparel
✨Show Your People Skills
As a Training and Process Support Analyst, you'll be engaging with colleagues at all levels. Make sure to demonstrate your friendly and approachable nature during the interview. Share examples of how you've successfully trained or supported others in the past.
✨Highlight Your Tech Savvy
Since the role involves delivering training on IT systems and legal applications, it's crucial to showcase your technical skills. Be prepared to discuss your experience with Microsoft Office and any legal software you’re familiar with, as well as how you've used technology to improve processes.
✨Demonstrate Your Organisational Skills
The ability to juggle multiple priorities is key for this role. During the interview, provide examples of how you've managed various tasks simultaneously, especially in a training or support context. This will show that you can handle the demands of the position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you would handle specific training or process-related scenarios. Think about times when you've identified inefficiencies or helped others adopt new systems, and be ready to share those experiences.
