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- Tasks: Deliver training sessions and provide IT support to enhance user experience.
- Company: Join a respected public sector company in York, known for its forward-thinking approach.
- Benefits: Enjoy flexible working, career development, and a great benefits package including generous holidays.
- Why this job: Be part of a supportive team that values your ideas and fosters positive change.
- Qualifications: IT background required; experience in training or onboarding is a plus.
- Other info: Opportunity to travel between office locations and work in a collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
Location: York City Centre
Hours: Full-time
Salary: Competitive
Staff Power is thrilled to be recruiting on behalf of a respected, forward-thinking public sector company in York. We are looking for a personable, proactive Training and IT Support professional to join their growing IT team. This is a fantastic opportunity for someone who loves helping others, is confident delivering training at all levels, and wants to play a key role in driving positive change across the organisation.
What You’ll Be Doing
- Delivering tailored training sessions (1-to-1 and group) on IT systems, applications, and internal processes
- Providing hands-on helpdesk support, resolving how-to queries and system issues
- Supporting departments with process-related queries and helping them follow best practices
- Assisting with new system rollouts and ensuring smooth user adoption
- Creating clear, easy-to-follow user guides and documentation
- Onboarding new starters with system and process training
- Monitoring system usage to identify training needs and areas for improvement
- Collaborating with IT, Compliance, and department heads to streamline and improve processes
- Traveling to other offices when needed
Who We’re Looking For
- IT background essential, though you don’t need to be super techy; you should be comfortable sitting on the helpdesk at times
- Friendly, approachable, and confident engaging with colleagues at all levels
- Experience delivering training or onboarding in a professional services or public sector setting (experience in the public sector is a bonus but not required!)
- Strong understanding of business processes and a knack for spotting inefficiencies
- Confident explaining systems and processes in a clear, user-friendly way
- Good organisational skills, able to juggle multiple priorities
- Confidence training staff across all levels and departments
- A willingness to work across teams to review and improve processes
- Happy to muck in and help out – it’s a small, supportive team!
- A full driving licence and willingness to travel between office locations
What’s On Offer
- A supportive, friendly workplace where people genuinely enjoy what they do
- Flexible and hybrid working options
- Career development opportunities with a clear progression framework
- Great benefits package: pension, life cover, health plan, enhanced family leave, generous holiday (including your birthday off!), cycle-to-work scheme, and more
- A social, collaborative environment where your ideas and input are truly valued
Apply now through Staff Power and take the next exciting step in your IT and training journey!
Training and IT Support employer: Mr Price Apparel
Contact Detail:
Mr Price Apparel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training and IT Support
✨Tip Number 1
Familiarise yourself with the specific IT systems and applications mentioned in the job description. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to learning and adapting.
✨Tip Number 2
Prepare examples of your previous training experiences, especially in a professional or public sector setting. Be ready to discuss how you tailored your training sessions to meet different needs, as this will showcase your ability to engage with colleagues at all levels.
✨Tip Number 3
Highlight your organisational skills by discussing how you've managed multiple priorities in past roles. This is crucial for the position, so think of specific instances where you successfully juggled various tasks while maintaining high-quality support.
✨Tip Number 4
Show your enthusiasm for collaboration by preparing to discuss how you've worked across teams to improve processes. This will resonate well with the company's values and demonstrate your willingness to contribute positively to their supportive environment.
We think you need these skills to ace Training and IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and training. Emphasise any previous roles where you delivered training or provided helpdesk support, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to deliver training effectively. Mention specific examples of how you've improved processes or supported colleagues in the past.
Highlight Soft Skills: Since the role requires a personable and proactive approach, be sure to highlight your soft skills such as communication, organisation, and teamwork in both your CV and cover letter.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work in a supportive team and contribute to positive change within the organisation. This can set you apart from other candidates.
How to prepare for a job interview at Mr Price Apparel
✨Showcase Your Training Skills
Be prepared to discuss your experience in delivering training sessions. Highlight specific examples where you've successfully trained individuals or groups, and be ready to demonstrate your ability to explain complex IT concepts in a simple, user-friendly manner.
✨Emphasise Your Problem-Solving Abilities
Since the role involves providing helpdesk support, think of instances where you've resolved IT issues or helped colleagues overcome challenges. Share these stories to illustrate your proactive approach and ability to troubleshoot effectively.
✨Demonstrate Your Collaborative Spirit
This position requires working across various teams. Prepare to discuss how you've collaborated with different departments in the past, focusing on how you contributed to improving processes and fostering a supportive environment.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the company's training initiatives, team dynamics, and opportunities for professional development. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
