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- Tasks: Provide top-notch customer service and support at Reception, handling tenant queries and bookings.
- Company: Join a dynamic team focused on creating a welcoming environment for tenants and clients.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work culture.
- Why this job: Be the first point of contact and make a real difference in people's experiences.
- Qualifications: Excellent communication skills and strong attention to detail are essential.
- Other info: Perfect opportunity for students looking to build their career in customer service.
The predicted salary is between 30000 - 42000 £ per year.
To provide a professional welcome and advisory service at Reception as the first point of contact. To ensure existing tenants and anyone enquiring about tenancies receive high quality customer service and support. To show potential clients around facilities. To implement and maintain management system for enquiries, tenant sign up, move in, movement within and vacating the centre/s. To proactively deal with any tenant queries, problems, issues etc. throughout their tenancy in an efficient, effective and professional manner. To operate the telephone reception / switchboard as required. To carry out telephone system administration including the call management system. To maintain appropriate records both in terms of tenancy management information and property statutory maintenance requirements and produce the required performance management information. To produce documents for internal and external use, working to the appropriate brand guidelines and Management System. Undertake filing, typing, stationery management, photocopying and mailing duties as required by internal and external clients and customers. Log repair and maintenance issues to ensure fit for purpose buildings. Facilitation of room bookings including room preparation and housekeeping - appointments and hosting events. Preparation of purchase orders / processing payments and maintenance of records.
Responsibilities
- Provide reception and advisory service as the first point of contact.
- Ensure tenants and tenancy inquiries receive high quality customer service and support.
- Show potential clients around facilities.
- Implement and maintain management system for enquiries, tenancy sign up, move in, movement within and vacating the centre.
- Proactively address tenant queries, problems and issues in an efficient, effective and professional manner.
- Operate the telephone reception / switchboard and carry out telephone system administration including the call management system.
- Maintain records for tenancy management information and property statutory maintenance, and produce required performance management information.
- Produce documents for internal and external use in line with brand guidelines and Management System.
- Undertake filing, typing, stationery management, photocopying and mailing duties as required.
- Log repair and maintenance issues to ensure buildings are fit for purpose.
- Facilitate room bookings including room preparation, housekeeping, appointments and hosting events.
- Prepare purchase orders, process payments and maintain records.
Qualifications
Personal Specification
- You Must Have Excellent communication and interpersonal skills.
- Strong administration skills with a need for accuracy and confidentiality.
- Computer literacy, including Microsoft Office.
Customer Service Administrator in Blyth employer: Mr Price Apparel
Contact Detail:
Mr Price Apparel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Blyth
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
When you get that interview, don’t just prepare answers to common questions. Think about how your skills match the job description. Be ready to share specific examples of how you've provided excellent customer service or handled administrative tasks in the past.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to highlight why you're the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and land that Customer Service Administrator role. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Service Administrator in Blyth
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about providing top-notch customer service, make sure your application highlights your excellent communication and interpersonal skills. Use examples from your past experiences to show how you’ve effectively dealt with clients or tenants.
Be Detail-Oriented: This job requires strong administration skills and a knack for accuracy. When writing your application, pay attention to detail in your language and formatting. A well-organised application reflects your ability to maintain records and manage information efficiently.
Tailor Your Application: Make sure to tailor your application to the specific responsibilities mentioned in the job description. Show us how your previous experiences align with tasks like managing enquiries, facilitating room bookings, or handling maintenance issues.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Mr Price Apparel
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you would handle various tenant queries and issues, showcasing your problem-solving skills and ability to maintain professionalism under pressure.
✨Showcase Your Administration Skills
Prepare examples that highlight your strong administration skills. Think about times when you've successfully managed records or handled multiple tasks efficiently, as this role requires a keen eye for detail and organisation.
✨Familiarise Yourself with Technology
Since the job involves operating a telephone reception and managing systems, make sure you're comfortable discussing any relevant software or tools you've used in the past. If you have experience with call management systems, be ready to share that!
✨Practice Your Communication Style
As the first point of contact, your communication style is crucial. Practice answering common interview questions clearly and confidently, and consider how you can convey warmth and professionalism in your responses.
