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- Tasks: Enhance customer connections and loyalty through data-driven marketing strategies.
- Company: Luxury fashion retailer with a focus on customer engagement.
- Benefits: Competitive salary, performance bonuses, private healthcare, and flexible working arrangements.
- Why this job: Join a dynamic team to shape customer experiences in the luxury market.
- Qualifications: 4+ years in customer retention and proficiency in analytics tools.
- Other info: Hybrid working options available at the Westfield office.
The predicted salary is between 48000 - 72000 £ per year.
A luxury fashion retailer is seeking a Customer Retention Manager to enhance connections with customers and deepen loyalty. You will develop data-driven marketing strategies and improve customer engagement across all channels.
The role requires at least 4 years of experience in a similar field and proficiency in analytics tools.
A competitive salary and various performance bonuses are offered alongside benefits, including private healthcare and flexible working arrangements. The position is based at the Westfield office with hybrid working options.
Senior Luxury CRM & Loyalty Manager employer: MR PORTER
Contact Detail:
MR PORTER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Luxury CRM & Loyalty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the luxury fashion industry on LinkedIn or at events. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your data-driven marketing strategies and customer engagement successes. This will help us see how you can enhance connections and deepen loyalty.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing answers to common questions, especially around analytics tools and customer retention strategies. We want to see your confidence shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Luxury CRM & Loyalty Manager
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 4+ years of experience in customer retention or a similar field. We want to see how you've used data-driven strategies to boost customer loyalty and engagement, so don’t hold back!
Be Data-Driven: Since the role involves analytics tools, mention any specific tools you’ve used and how they’ve helped you in previous roles. We love numbers, so share any metrics that showcase your success in enhancing customer connections.
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to show us you understand what we’re looking for. It’ll make your application stand out and show us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it’s super easy!
How to prepare for a job interview at MR PORTER
✨Know Your Numbers
As a Senior Luxury CRM & Loyalty Manager, you'll need to demonstrate your proficiency in analytics tools. Brush up on key metrics related to customer retention and loyalty. Be ready to discuss how you've used data to drive marketing strategies in your previous roles.
✨Showcase Your Creativity
This role is all about enhancing customer connections, so think of innovative ways you've engaged customers in the past. Prepare examples of successful campaigns or strategies that deepened customer loyalty, and be ready to share how you can bring that creativity to the luxury fashion retailer.
✨Understand the Brand
Research the luxury fashion retailer thoroughly. Familiarise yourself with their brand values, target audience, and current marketing strategies. This will not only help you tailor your answers but also show your genuine interest in the company and its mission.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in customer retention and how you overcame them. Practising these scenarios will help you articulate your thought process clearly during the interview.
