At a Glance
- Tasks: Lead site operations and ensure a seamless customer experience on our luxury platform.
- Company: Join NET-A-PORTER, the leading luxury fashion destination for women.
- Benefits: Enjoy competitive salary, private healthcare, staff discounts, and flexible working.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced, innovative environment focused on operational excellence.
- Qualifications: Proven experience in site operations and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women. Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments.
To support our Site Trading Team we are searching for a talented Head of Site Operations & Delivery to be based in our London Westfield office.
What You Will Do
- Own the operational health of the website and app, ensuring a stable, high-performing customer experience through effective production support and governance.
- Lead end-to-end incident, problem and defect management, coordinating cross-functional teams to resolve production issues, minimise customer impact and drive root cause improvements.
- Partner with Trading, User Journey, Customer, Analytics, Product and Technology teams to gather, challenge and translate business needs into clear user stories and functional requirements.
- Govern change requests, balancing commercial priorities, innovation, customer improvements and operational resilience while ensuring transparent prioritisation and stakeholder communication.
- Oversee testing, release planning and deployment processes, ensuring business readiness, quality assurance and successful delivery of new functionality.
- Define and measure the success of new features with Analytics, continuously optimising performance, operational processes and delivery frameworks.
- Lead, coach and develop the Site Operations team, driving operational excellence, accountability and continuous improvement while owning key operational KPIs including site stability, release quality and roadmap delivery.
Who You Are
- Experienced in leading site operations, production support, release management or digital delivery within a complex ecommerce environment.
- A strong operational leader with a proven track record of managing high-performing teams and driving collaboration, accountability and customer focus.
- Confident working across Agile environments with a solid understanding of software development lifecycles, testing and change management.
- Skilled at translating business requirements into technical solutions while balancing competing priorities and making informed trade-off decisions.
- An excellent stakeholder manager, able to influence and collaborate effectively across Product, Technology and business teams.
- Highly analytical and data-driven, using insights to solve problems, measure success and continuously improve performance.
- Passionate about delivering reliable, scalable digital experiences with a focus on operational excellence and continuous optimisation.
What We Offer
- A pension that both you and the company contribute to.
- A portal with an array of discounts on things like theme park and cinema tickets.
- Our famous staff discount along with exclusive staff sales.
- Private healthcare for you and your family.
- Flexible working.
From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior level
Workplace Type: Hybrid
Head of Site Operations & Delivery @NET-A-PORTER in London employer: MR PORTER
At MR PORTER, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Westfield office that fosters creativity and collaboration. With competitive salaries, generous benefits like 25 days of holiday, private medical cover, and life assurance, we are committed to supporting our employees' growth and well-being. Join us to be part of a dynamic team where your contributions truly make a difference in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Site Operations & Delivery @NET-A-PORTER in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Site Operations & Delivery @NET-A-PORTER at MR PORTER!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like MR PORTER or be willing to refer you for that Head of Site Operations & Delivery @NET-A-PORTER position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from MR PORTER who’s on the lookout for their next Head of Site Operations & Delivery @NET-A-PORTER star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Site Operations & Delivery @NET-A-PORTER role at MR PORTER!
We think you need these skills to ace Head of Site Operations & Delivery @NET-A-PORTER in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at MR PORTER. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at MR PORTER
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at MR PORTER. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
