At a Glance
- Tasks: Join our team to create engaging customer retention strategies and manage exciting CRM campaigns.
- Company: MR PORTER, the ultimate destination for luxury men's fashion.
- Benefits: Enjoy flexible working, private healthcare, and exclusive staff discounts.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a fun, supportive team while making a real impact in luxury retail.
- Qualifications: 2+ years in a similar role, with expertise in email and push channels.
The predicted salary is between 36000 - 60000 € per year.
MR PORTER is the men’s luxury style destination, offering customers a curated assortment of fashion, fine watches, grooming and lifestyle products from the world’s most coveted designers. It delivers exceptional quality with private label, Mr P., and market-leading exclusive capsule collaborations with brand partners. MR PORTER creates unique experiences for its EIPs (Extremely Important People), with first access to products, a dedicated personal shopper and invitation-only benefits. Through content across all its platforms, it provides expert styling advice, immersive storytelling, and profiles inspiring men, places and products. Consciously Crafted, its responsible product curation, supports customers to shop with a focus on conscious consumerism. MR PORTER Health In Mind, its long-standing initiative in partnership with Movember, raises awareness of men’s mental and physical health.
Our CRM & Loyalty Division are now seeking a talented CRM & Loyalty Executive to join the team.
Location and Department
- Location: London Westfield
- Department Size: 6 (Approx.)
- Department: Customer Retention Team
- Reporting into: CRM & Loyalty Manager
Benefits
- Performance bonus schemes dependant on the type of role you are in
- A pension that both you and the company contribute to
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Private healthcare for you and your family
- Flexible working
- A chance to be part of a fun and caring team that support each other
What you’ll be doing
- Collaborate closely with the Customer Retention Manager to create the Mr Porter Customer Retention strategy, customer messaging orchestration and its relevant execution via the CRM channels
- Manage the day-to-day CRM campaign planning across all CRM channels at MR PORTER, to deliver customer and channel targets
- Deliver end-to-end email, push, direct mail, in order supplements or SMS campaigns, including stakeholder requirements gathering, planning, briefing, calendar execution, coordination with editorial and creative teams and communicating feedback and project updates in the most efficient way back to wider teams
- Identify the most relevant customer cohorts for each campaign, considering channel preferences and varying customer segments' needs and preferences
- Brief all customer communication and collaborate with creative colleagues to ensure channel-relevant, best-practice CRM creative utilisation that are most effective to engage targeted audiences
- Monitor and analyse CRM campaign performance, building weekly and quarterly reporting assessing KPIs and integrating insights into future campaign planning
- Own and manage the CRM calendar and its roll up into the MR PORTER Sales & Marketing Brand Calendar, working closely with all Mr Porter teams to improve our customer communications and drive customer engagement with all brand & trade activity
- Collaborate closely with the Customer Retention Manager to implement a test and learn optimisation roadmap, including new channels (SMS), creative tests, personalisation strategies, and data science models
- Align priorities and support regional team initiatives
- Provide support for change initiatives within the CRM team and broader Marketing team
- Cultivate and maintain strong relationships with teams across the LUXE Group
Candidate profile
- Min 2 years of experience in a similar role in luxury / fashion
- Expertise in both Email and Push Channels, while staying updated on competitor research
- Familiarity with Trello or equivalent workstack management tools
- Experience using Google Analytics or Tableau
- Extremely detail-oriented, deadline driven, and able to multi-task
- Excellent communication skills and ability to present complex initiatives clearly and confidently to senior managers across the business
- Collaborative attitude to build a strong relationship across the business
- A creative flair and ability to think of new ideas and creative projects
- Proven ability to work quickly and effectively with an eye for detail
- Pro-active and able to show initiative/ideas
- Excellent organisational skills
- Can work independently in a structured manner
- Ability to think clearly and calmly when faced with issues or conflicting priorities
- Flexible attitude and ability to work in a fast paced and reactive environment.
From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Associate
Workplace Type: Hybrid
CRM & Loyalty Executive @MRPORTER in London employer: MR PORTER
At MR PORTER, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and creativity. Located in the heart of London Westfield, our team enjoys flexible working arrangements, private healthcare, and exclusive staff discounts, all while contributing to a brand that champions conscious consumerism and supports men's health initiatives. Join us to grow your career in a dynamic environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land CRM & Loyalty Executive @MRPORTER in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MR PORTER on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into MR PORTER's brand values and recent campaigns. Show us that you’re not just another candidate; you’re genuinely passionate about what we do and how we connect with our customers.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in CRM and loyalty strategies clearly, and don’t forget to highlight your creative flair!
✨Tip Number 4
After your interview, send a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in our minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace CRM & Loyalty Executive @MRPORTER in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the CRM & Loyalty Executive role. Highlight your expertise in email and push channels, and don’t forget to mention any relevant tools like Trello or Google Analytics.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for luxury fashion and how your previous experience can contribute to MR PORTER's customer retention strategy. Keep it engaging and personal!
Showcase Your Creativity:Since this role involves creative collaboration, don’t hesitate to share examples of past campaigns you’ve worked on. Whether it’s a unique email campaign or a successful customer engagement strategy, let your creativity flow!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the MR PORTER team!
How to prepare for a job interview at MR PORTER
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge, especially in relation to email and push channels. Familiarise yourself with the latest trends and best practices in customer retention strategies, as this will show your passion for the role and your understanding of MR PORTER's unique approach.
✨Showcase Your Creative Flair
Prepare to discuss your previous campaigns and how you’ve used creativity to engage customers. Bring examples of your work that highlight your ability to think outside the box and present complex ideas clearly. This is a luxury brand, so your creative insights will be key!
✨Be Data-Driven
Since the role involves monitoring and analysing campaign performance, be ready to talk about your experience with tools like Google Analytics or Tableau. Highlight how you've used data to inform your decisions and improve campaign outcomes in the past.
✨Demonstrate Collaboration Skills
MR PORTER values teamwork, so come prepared with examples of how you've successfully collaborated with different teams. Discuss how you’ve built strong relationships across departments and how you can bring that collaborative spirit to the Customer Retention Team.
