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- Tasks: Lead personal shopping and client relations for a luxury brand, creating unique experiences for clients.
- Company: Join MR PORTER, the ultimate destination for men's luxury fashion.
- Benefits: Enjoy flexible working, private healthcare, and exclusive staff discounts.
- Why this job: Be part of a dynamic team that values creativity and innovation in luxury retail.
- Qualifications: Proven experience in luxury sales and strong leadership skills required.
- Other info: Diverse and inclusive workplace committed to your growth and success.
The predicted salary is between 72000 - 108000 £ per year.
MR PORTER is the men’s luxury style destination. Since 2011, it has offered customers a curated assortment of fashion, fine watches, grooming and lifestyle products from the world’s most coveted designers. It delivers exceptional quality with private label, Mr P., and market-leading exclusive capsule collaborations with brand partners. MR PORTER creates unique experiences for its EIPs (Extremely Important People), with first access to products, a dedicated personal shopper and invitation-only benefits. Through content across all its platforms, it provides expert styling advice, immersive storytelling, and profiles inspiring men, places and products. Consciously Crafted, its responsible product curation, supports customers to shop with a focus on conscious consumerism. MR PORTER Health In Mind, its long-standing initiative in partnership with Movember, raises awareness of men’s mental and physical health. MR PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
Location: London Westfield
Reporting into: Customer Director MR PORTER
Benefits:
- Performance bonus schemes dependent on the type of role you are in
- A pension that both you and the company contribute to
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Private healthcare for you and your family
- Flexible working
- A chance to be part of a fun and caring team that support each other
Responsibilities:
- Client Engagement & Loyalty: Build and maintain high-value, long-term relationships with EIP clients, delivering a personalized luxury experience across all touchpoints and curating exclusive events, activations, and experiences.
- Retention Strategy & Insights: Leverage customer insights and data to design engagement and retention programs that drive both emotional connection and commercial impact.
- Personal Shopping Leadership: Lead the global Personal Shopping (UK, US, APAC, MENA), defining strategy, managing performance, budgets, and incentives, and ensuring best-in-class client experiences.
- Team Development: Recruit, train, and develop Personal Shoppers, implementing tools and processes that drive performance and retention while maintaining service excellence.
- Client Acquisition & Market Development: Execute a global client acquisition strategy, focus on key markets (especially US), build relationships with tastemakers and brand advocates, and identify luxury lifestyle opportunities to grow EIP presence.
- Cross-Functional Collaboration: Work with CRM, Partnerships, E-commerce, Buying, Brand, and Creative teams to embed client needs, shape product strategies, and deliver seamless, client-first experiences.
- Innovation & Competitive Edge: Monitor market trends and competitor activity, propose initiatives and tools to elevate service, and secure leadership support for projects that enhance the EIP customer journey.
Qualifications:
- Luxury Expertise & Customer Focus: Proven sales experience with deep understanding of the luxury menswear customer, strong product knowledge, and expertise in clienteling, loyalty, and retention.
- E-commerce & Commercial Acumen: Experience in customer-facing or customer-focused roles within e-commerce, with strong commercial awareness and analytical skills to interpret performance data and inform decisions.
- Global Project Delivery: Demonstrated ability to lead large-scale, international projects that enhance the customer journey and deliver measurable impact.
- Strategic & Creative Thinking: Ability to generate innovative ideas that elevate service, enhance experiences, and position MR PORTER as a market leader.
- Leadership & People Management: Proven experience leading and developing teams across multiple regions, with strong interpersonal, communication, and relationship-building skills.
- Results-Oriented & Solutions-Focused: Self-starter with a track record of delivering against objectives, managing challenges effectively, and driving continuous improvement in processes, tools, and performance.
- Professionalism & Brand Passion: Discreet, highly organized, and professional, with a genuine passion for MR PORTER, its values, and its global luxury customer.
From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV. LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior level
Workplace Type: Hybrid
Global Head of Personal Shopping & Client Relations @MR PORTER employer: MR PORTER
Contact Detail:
MR PORTER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head of Personal Shopping & Client Relations @MR PORTER
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury fashion industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet hiring managers or team members, let your passion for luxury menswear shine through. Share your ideas on client engagement and retention strategies – it’ll show you’re not just another candidate, but someone who can bring real value to MR PORTER.
✨Tip Number 3
Prepare for interviews by researching MR PORTER’s latest initiatives and trends in the luxury market. Be ready to discuss how you can contribute to their goals, especially around client experiences and personal shopping leadership. Tailor your responses to reflect their values and mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the MR PORTER family. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace Global Head of Personal Shopping & Client Relations @MR PORTER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of Global Head of Personal Shopping & Client Relations. Highlight your luxury expertise and any relevant achievements in client engagement and retention.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for MR PORTER and how your background makes you the perfect fit for this role. Don’t forget to mention specific examples of your leadership and strategic thinking.
Showcase Your Data Skills: Since the role involves leveraging customer insights, be sure to include any experience you have with data analysis or e-commerce metrics. This will demonstrate your commercial acumen and ability to drive results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at MR PORTER!
How to prepare for a job interview at MR PORTER
✨Know Your Luxury Market
Before the interview, dive deep into the luxury menswear market. Familiarise yourself with MR PORTER's unique offerings and their competitors. Being able to discuss current trends and how they impact client engagement will show your passion and expertise.
✨Showcase Your Client-Centric Approach
Prepare examples of how you've built long-term relationships with clients in previous roles. Highlight specific strategies you've used to enhance customer loyalty and retention, as this is crucial for the Global Head of Personal Shopping & Client Relations position.
✨Demonstrate Leadership Skills
Think of instances where you've successfully led a team or project. Be ready to discuss how you developed team members and drove performance. MR PORTER values strong leadership, so showcasing your ability to inspire and manage teams will be key.
✨Be Ready for Strategic Discussions
Expect questions about your strategic thinking and innovative ideas. Prepare to discuss how you've previously leveraged data insights to inform decisions and drive commercial impact. This will demonstrate your analytical skills and understanding of the e-commerce landscape.
