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- Tasks: Join our team to create engaging CRM campaigns and enhance customer loyalty.
- Company: MR PORTER, the ultimate destination for men's luxury fashion.
- Benefits: Enjoy flexible working, private healthcare, and exclusive staff discounts.
- Why this job: Be part of a fun, supportive team making a real impact in luxury retail.
- Qualifications: 2+ years in CRM or similar role, with a flair for creativity and detail.
- Other info: Diverse and inclusive workplace committed to your growth and success.
The predicted salary is between 36000 - 60000 £ per year.
MR PORTER is the men’s luxury style destination, offering customers a curated assortment of fashion, fine watches, grooming and lifestyle products from the world’s most coveted designers. It delivers exceptional quality with private label, Mr P., and market-leading exclusive capsule collaborations with brand partners. MR PORTER creates unique experiences for its EIPs (Extremely Important People), with first access to products, a dedicated personal shopper and invitation-only benefits. Through content across all its platforms, it provides expert styling advice, immersive storytelling, and profiles inspiring men, places and products. Consciously Crafted, its responsible product curation, supports customers to shop with a focus on conscious consumerism. MR PORTER Health In Mind, its long-standing initiative in partnership with Movember, raises awareness of men’s mental and physical health. MR PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
Our CRM & Loyalty Division are now seeking a talented CRM & Loyalty Executive to join the team. Below are essential details.
Location and Department
- Location: London Westfield
- Department Size: 6 (Approx.)
- Department: Customer Retention Team
- Reporting into: CRM & Loyalty Manager
Benefits
- Performance bonus schemes dependant on the type of role you are in
- A pension that both you and the company contribute to
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Private healthcare for you and your family
- Flexible working
- A chance to be part of a fun and caring team that support each other
What you’ll be doing
- Collaborate closely with the Customer Retention Manager to create the Mr Porter Customer Retention strategy, customer messaging orchestration and its relevant execution via the CRM channels
- Manage the day-to-day CRM campaign planning across all CRM channels at MR PORTER, to deliver customer and channel targets
- Deliver end-to-end email, push, direct mail, in order supplements or SMS campaigns, including stakeholder requirements gathering, planning, briefing, calendar execution, coordination with editorial and creative teams and communicating feedback and project updates in the most efficient way back to wider teams
- Identify the most relevant customer cohorts for each campaign, considering channel preferences and varying customer segments' needs and preferences
- Brief all customer communication and collaborate with creative colleagues to ensure channel-relevant, best-practice CRM creative utilisation that are most effective to engage targeted audiences
- Monitor and analyse CRM campaign performance, building weekly and quarterly reporting assessing KPIs and integrating insights into future campaign planning
- Own and manage the CRM calendar and its roll up into the MR PORTER Sales & Marketing Brand Calendar, working closely with all Mr Porter teams to improve our customer communications and drive customer engagement with all brand & trade activity
- Collaborate closely with the Customer Retention Manager to implement a test and learn optimisation roadmap, including new channels (SMS), creative tests, personalisation strategies, and data science models
- Align priorities and support regional team initiatives
- Provide support for change initiatives within the CRM team and broader Marketing team
- Cultivate and maintain strong relationships with teams across the LUXE Group
Candidate profile
- Min 2 years of experience in a similar role in luxury / fashion
- Expertise in both Email and Push Channels, while staying updated on competitor research
- Familiarity with Trello or equivalent workstack management tools
- Experience using Google Analytics or Tableau
- Extremely detail-oriented, deadline driven, and able to multi-task
- Excellent communication skills and ability to present complex initiatives clearly and confidently to senior managers across the business
- Collaborative attitude to build a strong relationship across the business
- A creative flair and ability to think of new ideas and creative projects
- Proven ability to work quickly and effectively with an eye for detail
- Pro-active and able to show initiative/ideas
- Excellent organisational skills
- Can work independently in a structured manner
- Ability to think clearly and calmly when faced with issues or conflicting priorities
- Flexible attitude and ability to work in a fast paced and reactive environment.
From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV. LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Associate
Workplace Type: Hybrid
CRM & Loyalty Executive @MRPORTER employer: MR PORTER
Contact Detail:
MR PORTER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Loyalty Executive @MRPORTER
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to MR PORTER. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with CRM tools or campaign management, don’t just mention it—bring it to life. Share examples of successful campaigns you've run or innovative ideas you've implemented.
✨Tip Number 3
Be proactive! Follow up after applying through our website. A quick email expressing your enthusiasm can set you apart from the crowd and show that you're genuinely interested in the role.
✨Tip Number 4
Prepare for the interview by understanding MR PORTER’s brand values and customer engagement strategies. Tailor your responses to reflect how you can contribute to their mission of creating unique experiences for customers.
We think you need these skills to ace CRM & Loyalty Executive @MRPORTER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the CRM & Loyalty Executive role. Highlight your expertise in email and push channels, as well as any relevant experience in luxury or fashion.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about MR PORTER and how you can contribute to our Customer Retention strategy. Be sure to mention any creative ideas you have for engaging our Extremely Important People!
Showcase Your Analytical Skills: Since monitoring and analysing campaign performance is key, include examples of how you've used tools like Google Analytics or Tableau in past roles. We want to see your ability to turn data into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at MR PORTER!
How to prepare for a job interview at MR PORTER
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in CRM strategies and tools. Familiarise yourself with MR PORTER's approach to customer retention and think about how your experience aligns with their goals. This will show that you’re not just interested in the role, but also in the company’s mission.
✨Showcase Your Creative Flair
As a CRM & Loyalty Executive, creativity is key! Prepare examples of past campaigns you've worked on, especially those that involved innovative ideas or unique customer engagement strategies. Be ready to discuss how you can bring fresh concepts to MR PORTER’s CRM initiatives.
✨Be Data-Driven
MR PORTER values data analysis for campaign performance. Brush up on your skills with Google Analytics or Tableau, and be prepared to discuss how you’ve used data to inform your decisions in previous roles. Highlight any specific KPIs you’ve improved through your efforts.
✨Demonstrate Collaboration Skills
This role requires working closely with various teams. Think of examples where you successfully collaborated with others, particularly in fast-paced environments. Emphasise your ability to communicate effectively and build strong relationships, as this will resonate well with MR PORTER’s team-oriented culture.
