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- Tasks: Lead the guest experience and manage reservations for a vibrant venue.
- Company: Dynamic hospitality venue focused on exceptional guest service.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and guest satisfaction.
- Why this job: Be the face of the venue and create memorable experiences for guests.
- Qualifications: Experience in hospitality and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a confident, personable, and highly organised Guest Relations & Reservations Manager to lead the guest experience from arrival to departure. This role is responsible for managing reservations, overseeing the host team, maintaining exceptional service standards, and driving guest satisfaction while supporting venue growth through maximising covers and revenue opportunities. The ideal candidate is warm, proactive, detail-oriented, and thrives in a fast-paced hospitality environment. They will act as the face of the venue, ensuring every guest receives a seamless and memorable experience.
Key Responsibilities
- Lead and manage the host and reception team during service
- Deliver exceptional guest service and create a welcoming atmosphere
- Manage reservations, table planning, and seating strategy to optimise service flow
- Maintain strong communication with floor managers and kitchen teams
- Handle VIP guests, special requests, and guest feedback professionally
- Build relationships with returning guests and encourage repeat business
- Ensure smooth guest arrival and departure experiences
- Monitor booking trends and support strategies to maximise occupancy
- Train and support hosts to maintain high presentation and service standards
- Maintain cleanliness and organisation of reception and entrance areas
- Assist with events, private dining bookings, and high-volume service periods
- Support social and promotional activity where required to drive reservations
- Provide weekly updates and reporting on covers, bookings, guest feedback and performance trends
- Build and maintain strong relationships with local concierges, hotels, nearby residences, and partner businesses to increase reservations
Requirements
- Previous experience in hospitality, guest relations, or hosting leadership roles
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Professional appearance and calm under pressure
- Experience using booking systems and reservation platforms
- Leadership mindset with the ability to motivate a team
- Flexible availability including evenings and weekends
Guest Relations & Reservations Manager in Slough employer: Mr Porter Restaurant, Bar & Lounge
Contact Detail:
Mr Porter Restaurant, Bar & Lounge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations & Reservations Manager in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local venues to chat with staff. Building relationships can lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality! When you get an interview, let your warm and personable side shine through. Remember, they’re looking for someone who can create a welcoming atmosphere, so be yourself and engage with everyone you meet.
✨Tip Number 3
Be proactive! If you see a venue you love, don’t wait for them to post a job. Reach out directly and express your interest. A friendly email or a quick visit can make a lasting impression and show your enthusiasm for the role.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in guest relations and reservations management. Whether it’s through online courses or industry blogs, showing that you’re committed to professional growth can set you apart from other candidates.
We think you need these skills to ace Guest Relations & Reservations Manager in Slough
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the warm and personable side of you that matches our vibe. Use a friendly tone and share experiences that highlight your guest relations skills.
Be Detail-Oriented: As a Guest Relations & Reservations Manager, attention to detail is key. Make sure your application is free from typos and clearly structured. We appreciate candidates who can present information in an organised manner, just like we do for our guests!
Highlight Relevant Experience: Don’t forget to showcase your previous experience in hospitality or guest relations. We’re looking for someone who thrives in fast-paced environments, so share specific examples of how you've managed reservations or led a team to success.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive, which is exactly what we love to see!
How to prepare for a job interview at Mr Porter Restaurant, Bar & Lounge
✨Know the Venue Inside Out
Before your interview, make sure you research the venue thoroughly. Understand its concept, target audience, and any recent news or events. This will not only show your genuine interest but also help you answer questions more effectively and demonstrate how you can contribute to enhancing the guest experience.
✨Showcase Your People Skills
As a Guest Relations & Reservations Manager, your ability to connect with guests is crucial. Prepare examples of how you've handled difficult situations or gone above and beyond for guests in the past. This will highlight your interpersonal skills and your proactive approach to guest satisfaction.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage reservations and optimise service flow. Bring examples of how you've successfully planned seating strategies or managed high-volume service periods. This will illustrate your detail-oriented nature and your ability to thrive in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, guest feedback processes, and how they measure success in guest relations. This shows that you're not just interested in the role, but also in how you can fit into and enhance their existing team.