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- Tasks: Assist customers with hire equipment, process orders, and manage enquiries professionally.
- Company: Join a dynamic team focused on providing top-notch hire services and equipment.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer service and innovation in the hire industry.
- Qualifications: Previous hire desk experience and strong customer service skills are preferred.
- Other info: Training provided in essential areas like health & safety and customer service.
The predicted salary is between 30000 - 42000 £ per year.
Location: Stacey Avenue/ Morson Road/ Hertford Road
Reporting to: Assistant Manager
Job Purpose: To assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines.
Key Skills & Duties:
- Liaison with customers regarding all hire, sales and service enquiries.
- Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.
- Liaising with suppliers the day before deliveries are due to ensure equipment will be delivered.
- Ordering of sale items.
- Ensuring all cross hire transactions have supplier special terms replicated on the customer contract.
- Raising of sundry purchase orders.
- Updating the CRM with information received and actions taken.
- Handling customer enquiries for Powered Access, Forklifts, Telehandlers & Plant.
- Accurately processing orders and working directly with operational colleagues to allocate stock & coordinate transport to maximise service efficiency for customers.
- Updating hire management system and creating picking lists & hire contracts.
- Pro-actively promoting the company and its products/services at all times.
- Maintaining and exceeding company standards and targets.
- Negotiating hire rates and preparing quotations with associated spec sheet data.
- General administrative duties including resolution of queries.
- Processing of payments.
- PPE guidance followed at all times.
Qualifications & Experience:
- Previous experience of working within a high-volume hire desk role desirable.
- Knowledge of types of plant/machinery/small tools/lifting and safety equipment desirable.
- Excellent customer service skills.
- Industry experience preferred.
Person Specification:
- Works on own initiative.
- Creative and puts forward improvements.
- Team player.
- Strong organizational skills.
- IT literate with MS Office.
- Strong attention to detail.
- Actively promotes health & safety in the workplace.
- Enthusiasm to exceed customer experience.
Performance Targets:
- Enquiry conversion rate.
- Order completion.
- Enquiry response time.
Mandatory Training:
- MS Office.
- Syrinx.
- iHasco Manual Handling.
- iHasco Slips trips and fall.
- Customer service.
- iHasco COSHH.
- iHasco Fire awareness.
- Cyber Security.
- Environmental awareness.
- IPAF (if required).
Hire Controller employer: Mr Plant Hire plc
Contact Detail:
Mr Plant Hire plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the types of equipment mentioned in the job description, such as Powered Access, Forklifts, and Telehandlers. Understanding the technical specifications and common customer queries will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the hire industry. Attend relevant events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully handled customer enquiries or resolved issues in previous roles. This will show your ability to excel in a high-volume hire desk environment.
✨Tip Number 4
Research our company values and recent projects. Being able to discuss how your personal values align with ours during the interview will make a positive impression and show your enthusiasm for joining the team.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hire desk roles or customer service. Emphasise any specific knowledge of plant machinery, safety equipment, or previous roles that required strong organisational skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Hire Controller position. Mention how your skills align with the job requirements, particularly your ability to handle customer enquiries and process orders efficiently.
Showcase Relevant Skills: Highlight your IT literacy, especially with MS Office, and any experience with CRM systems. Discuss your attention to detail and how you have successfully managed high-volume tasks in previous roles.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with customer service and handling equipment orders. Be ready to discuss examples of how you've exceeded customer expectations in the past.
How to prepare for a job interview at Mr Plant Hire plc
✨Know Your Equipment
Familiarise yourself with the types of plant and machinery relevant to the role, such as forklifts and telehandlers. Being able to discuss their specifications and uses will show your technical knowledge and enthusiasm for the position.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer enquiries in the past. Highlight your ability to respond professionally and efficiently, as this role heavily relies on excellent customer service.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. This role requires strong organisational skills, so providing specific examples of how you've excelled in this area will be beneficial.
✨Understand the Company’s Standards
Research the company’s values and performance targets. Be prepared to explain how you can contribute to exceeding these standards, particularly in terms of enquiry conversion rates and order completion.
