At a Glance
- Tasks: Support travel partnerships, manage operations, and enhance advisor experiences.
- Company: Join a dynamic travel brand focused on partnerships and growth.
- Benefits: Gain hands-on experience in the travel industry with a supportive team.
- Other info: Perfect for those looking to grow in a fast-paced, innovative environment.
- Why this job: Be at the heart of travel partnerships and make a real impact.
- Qualifications: Organised, proactive, and strong communication skills; travel experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to: Commercial Partnerships Director, with interim reporting to the Global Travel Industry Partnerships Manager during maternity cover. The Travel Industry Partnerships Executive (TIPE) plays a key role within the Travel Industry Partnerships team, acting as the operational backbone that enables the team to deliver strong partner performance and a high-quality advisor experience. This role supports both Travel Partnerships Managers and key B2B resellers. You will take ownership of day-to-day partner operations, advisor onboarding and support, and selected account management, ensuring everything runs smoothly as the channel continues to grow.
Key Responsibilities
- Partner Operations & Support
- Support the day-to-day running of the Travel Industry Partnerships team, ensuring strong organisation and execution across partner activity.
- Maintain CRM accuracy (Salesforce), partner assets, and internal processes.
- Act as a key point of contact for internal teams (Sales & Service, Marketing, Finance), coordinating and progressing partner-related activity.
- Work closely with Travel Industry Partnerships Managers to support account activity and deliver against partner needs.
- Contribute to a positive, collaborative team environment while ensuring smooth internal alignment across functions.
- Own the onboarding experience for new travel advisors, ensuring a smooth and engaging introduction to Mr & Mrs Smith.
- Deliver training sessions and ongoing support to encourage platform adoption and drive bookings.
- Account Management
- Own the commercial performance of some of Mr & Mrs Smith’s longstanding partners, driving engagement and bookings in line with team targets.
- Manage a portfolio of lower-complexity advisor accounts, supporting performance through regular communication and follow-up.
- Support the execution of account plans across the wider team, ensuring consistent delivery against agreed objectives.
- Track and report on partner performance, contributing to weekly trading updates and highlighting key trends or opportunities.
- Ensure data accuracy across systems, including Salesforce, to support effective account management and reporting.
- Events, FAM Trips & Industry Activity
- Own the planning and coordination of all FAM trips, sales visits, and trade shows.
- Work with Travel Industry Partnerships Managers to deliver impactful itineraries and manage all logistics.
- Support attendance at key industry events, representing the brand and strengthening relationships.
- Commission & Finance Support
- Support the resolution of commission queries and booking-related issues, working with Finance and Customer Support teams.
- Ensure partners receive timely and clear responses.
What We’re Looking For
- Highly organised with strong attention to detail.
- A proactive, hands-on approach with the ability to manage multiple tasks at once.
- Strong communication skills and confidence working with external partners.
- Experience in travel, partnerships, or account support is beneficial.
- Comfortable working in a fast-paced, growing environment.
- Proficient in Microsoft Office, with the ability to quickly learn new systems (Salesforce experience a plus).
- A growth mindset, with curiosity and adaptability to new ways of working in an increasingly AI-enabled travel landscape.
- Based within travel distance of London and able to attend in-person meetings and events when required.
Role Summary
This role is ideal for someone who enjoys being at the centre of a team, keeping things running smoothly, assisting resellers and owning key areas of delivery in a support-based position. All while building hands-on experience in partnerships and account management, gaining a strong foothold within the travel industry.
Travel Industry Partnerships Executive employer: Mr & Mrs Smith
At Mr & Mrs Smith, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation within the Travel Industry Partnerships team. Our employees benefit from comprehensive training, opportunities for professional growth, and the chance to engage with key industry players, all while enjoying the dynamic atmosphere of London. Join us to be part of a supportive environment where your contributions directly impact our partners' success and the overall travel experience.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Industry Partnerships Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the travel industry. Attend events, join online forums, and don’t be shy about reaching out to potential partners or colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its partners. Understand their values, recent news, and how they operate. This will help you tailor your answers and show that you’re genuinely interested in the role. Plus, it’ll give you some great talking points!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your organisational skills and experience in partnerships, as these are key for the Travel Industry Partnerships Executive role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the exciting world of travel partnerships.
We think you need these skills to ace Travel Industry Partnerships Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Travel Industry Partnerships Executive role. Highlight relevant experience in travel, partnerships, or account support, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the travel industry and how your proactive approach can benefit our team. Keep it engaging and personal – we want to get to know you!
Show Off Your Communication Skills:Since this role involves working closely with partners and internal teams, make sure to demonstrate your strong communication skills in your application. Whether it’s through examples in your CV or your writing style, let us see how you connect with others!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Mr & Mrs Smith
✨Know Your Partners
Before the interview, research the company’s key partners and their roles in the travel industry. Understanding their partnerships will help you demonstrate your knowledge and show how you can contribute to maintaining and enhancing these relationships.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and ensured smooth operations.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with external partners, showcasing your communication skills during the interview is crucial. Consider role-playing common scenarios you might encounter in the position.
✨Demonstrate a Growth Mindset
Be prepared to discuss how you adapt to new technologies and changes in the industry. Share examples of how you've embraced learning opportunities in the past, especially in fast-paced environments, to highlight your adaptability and eagerness to grow.
