Automotive Service & Complaints Manager

Automotive Service & Complaints Manager

Full-Time 36000 - 44000 Β£ / year (est.) On-site
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At a Glance

  • Tasks: Lead a busy network of autocentres and resolve customer complaints effectively.
  • Company: Join Mr Clutch Autocentres Ltd, a leader in the automotive industry.
  • Benefits: Competitive salary, career progression, and a supportive team environment.
  • Why this job: Make a real difference by ensuring customer satisfaction and resolving issues.
  • Qualifications: Experience in automotive management and strong communication skills.

The predicted salary is between 36000 - 44000 Β£ per year.

Mr Clutch Autocentres Ltd is seeking an experienced Automotive Branch Manager or Service Manager in the UK to lead a busy network of autocentres.

You will own customer complaints from first contact to resolution, applying your technical and commercial experience to achieve outcomes.

You will review job cards, invoices, inspection reports and technicians' findings, liaise with Branch and Regional Managers, and explain mechanical issues clearly to customers.

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Automotive Service & Complaints Manager employer: Mr Clutch Autocentres Ltd

Mr Clutch Autocentres is an excellent employer that values its skilled Vehicle Technicians as the backbone of the business. Located in the vibrant town of Northampton, we offer a supportive work culture, competitive benefits, and ample opportunities for professional growth, ensuring that our team members thrive both personally and professionally in a rewarding environment.

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Contact Details:

Mr Clutch Autocentres Ltd Recruitment Team

We think you need these skills to ace Automotive Service & Complaints Manager

Customer Complaint Resolution
Technical Knowledge of Automotive Systems
Commercial Awareness
Job Card Review
Invoice Management
Inspection Report Analysis
Communication Skills