At a Glance
- Tasks: Handle customer calls, manage service requests, and resolve complaints with a smile.
- Company: Join Mr. Appliance, a fun and supportive international appliance repair franchise.
- Benefits: Earn $25/hour, enjoy flexible hours, and access comprehensive training.
- Other info: Great opportunities for career advancement in a collaborative environment.
- Why this job: Make a real difference by helping customers solve their appliance issues.
- Qualifications: Two years of admin experience and strong communication skills required.
The predicted salary is between 42000 - 60000 £ per year.
We at Mr. Appliance are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast track advancement. We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process.
As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:- Receive incoming calls in a professional and courteous manner
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls, and respond to customer complaints
- Perform other duties as needed which may include cross-training in related positions
- Minimum two years admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
Benefits package vary by location. We are actively interviewing for this position - Apply today and our hiring manager will follow up.
Compensation:$25.00 per hour
When you do what you love, it never feels like a job. And what we love doing is problem-solving, figuring out why appliances aren’t working, and then bringing them back to life. It helps that our culture is all about learning and collaboration. And if that isn’t enough, there’s competitive compensation and flexible working hours.
Customer Service Representative Full Time in Durham employer: Mr. Appliance
At Mr. Appliance, we pride ourselves on being an excellent employer by fostering a vibrant work culture that values respect, integrity, and customer focus. Our Customer Service Representatives enjoy competitive compensation, flexible working hours, and comprehensive training programs that promote personal and professional growth. Join us in a collaborative environment where your contributions are valued, and you can truly make a difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative Full Time in Durham
✨Tip Number 1
First things first, make sure you know the company inside out. Check out Mr. Appliance's values and culture. When you get that interview, drop in some references to their code of values like Respect and Integrity. It shows you’re not just another candidate; you’re a perfect fit!
✨Tip Number 2
Practice makes perfect! Get a mate to do a mock interview with you. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to impress when it’s your turn to shine.
✨Tip Number 3
Don’t forget to showcase your personality! Mr. Appliance is all about having fun while working hard. Let your energy and enthusiasm come through during the interview. A positive attitude can go a long way in customer service roles.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Customer Service Representative Full Time in Durham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re all about having fun while working hard!
Tailor Your Application:Make sure to tailor your application to the Customer Service Representative role. Highlight your relevant experience and skills that match what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid fluff and focus on what makes you a great fit for the role. A tidy application reflects your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Mr. Appliance
✨Know the Company Values
Before your interview, take some time to understand Mr. Appliance's core values: Respect, Integrity, and Customer Focus. Be ready to share examples of how you've demonstrated these values in your previous roles, as this will show that you align with their culture.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable handling various situations.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer complaints or service requests. Be prepared to discuss these examples during your interview, as they will demonstrate your ability to handle challenges effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training programs, and growth opportunities within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
