At a Glance
- Tasks: Lead technical onboarding and support customers with Marqeta's innovative payment solutions.
- Company: Join Marqeta, a cutting-edge fintech company transforming card issuing and payments.
- Benefits: Enjoy premium health coverage, generous time off, and equity in a publicly-traded company.
- Other info: Hybrid role with excellent career growth opportunities and a collaborative team environment.
- Why this job: Make a real impact by building strong customer relationships and solving technical challenges.
- Qualifications: 5+ years in a technical customer-facing role with exceptional communication skills.
The predicted salary is between 56700 - 69300 £ per year.
Marqeta is looking for a
Technical Success Senior Analyst to join our operations team and play a critical role in delivering Marqeta’s cutting-edge card issuing and payments platform to new customers.
You’ll lead the technical onboarding of standardized products, support customers through implementation, and become a trusted voice both internally and externally.
This role blends product expertise, customer advocacy, and a collaborative mindset to drive long-term client success and improve our implementation practices.
If you’re motivated by building strong customer relationships, solving technical problems, and contributing to team growth, this could be the role for you.
PLEASE NOTE
This is a hybrid role and requires employees to be based within 35 miles of our London office.
You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days.
The Talent team will share more details if selected for the “Recruiter” Interview. We'd love for you to join us!
The Impact You'll Have
Lead Implementations : Own the configuration and deployment of Marqeta’s standardised products and services for new customers, interfacing with everyone from full stack engineers to founders/CEOs.
Customer Support : Serve as the technical expert guiding customers through their integration journey, especially with our APIs
Build Product Expertise : Develop deep knowledge of specific Marqeta products and services; create customer slide presentations, internal runbooks and training content to scale team knowledge.
Advocate for Customers : Provide feedback to internal teams that reflects the customer’s voice and ensures our product evolves to meet real-world needs.
Collaborate Cross-Functionally : Partner with Marqeta’s Project Managers, Product Managers, Sales, and Account Management to align and execute on client goals.
Who You Are
- 5+ years of experience in a technical customer-facing role (e. g., solutions engineering, technical onboarding, or technical support).
- Exceptional communication skills - you can explain complex technical concepts to anyone orally and in writing.
- Your friends and family consider you their go-to person for understanding new technologies
- Ability to manage projects independently and take initiative in solving problems.
- Expert proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog
- Comfortable working across teams and building relationships with both clients and internal stakeholders.
- A customer-first mindset; skilled at understanding customer needs and designing practical solutions.
- Strategic thinker who can connect daily work to broader business goals and team priorities.
- Commitment to learning and contributing to the growth of others on the team.
- Demonstrated strong understanding of fintech (e. g. acquiring, networks, point-of-sale) and card payments background, especially on the issuing side.
- Ability to prioritise, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules.
- Nice-To-Haves
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
- Experience working in a financial services or payments-related environment.
- Familiarity with APIs, software integrations, or payments systems.
- Experience with Marqeta or similar fintech platforms.
- Ability to read technical documentation or basic code (e. g., JSON, SQL, scripting).
- Background in training, enablement, or documentation.
- Knowledge of customer onboarding or implementation processes in a Saa S or fintech environment.
- Typical Process
- Application Submission
- Recruiter video call
- Hiring manager video call
- Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!
Compensation and Benefits
- Premium Private Medical and Dental coverage
- Generous time off program with additional “Floating Holiday days”
- Retirement savings program with company contribution
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Monthly stipend to support our remote work model
- Annual development stipend to support our people's growth and development
- Family-forming benefits and up to 20 weeks of Parental Leave
- Wellbeing programs i. e. Modern Health, Health Kick and much more...
- #J-18808-Ljbffr
Technical Success Analyst - EU / UK employer: Mqreferrals
Mqreferrals is an excellent employer, offering a dynamic work culture in the heart of London that fosters collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development and encourage our team members to take on new challenges. Our commitment to enhancing customer value ensures that every employee plays a vital role in shaping the future of our services, making this a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Success Analyst - EU / UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mqreferrals. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mqreferrals before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Success Analyst - EU / UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mqreferrals:Your cover letter is your chance to shine! Tell us why you want to work at Mqreferrals specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mqreferrals!
How to prepare for a job interview at Mqreferrals
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
