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- Tasks: Troubleshoot customer issues and configure environments in the payments platform.
- Company: Leading fintech company in Greater London with a focus on innovation.
- Benefits: Competitive salary, premium medical benefits, and generous time-off programme.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the card payments industry.
- Qualifications: Over 4 years of technical support experience in the card payments sector.
The predicted salary is between 43200 - 72000 £ per year.
A leading fintech company is seeking a Production Support Engineer in Greater London. The ideal candidate has over 4 years of experience in technical support, particularly in the card payments industry.
Responsibilities include:
- Troubleshooting customer issues
- Configuring environments
- Providing high-quality support
You will work collaboratively with internal teams while advising clients on technical solutions. This role offers a competitive salary along with premium medical benefits and a generous time-off program.
Senior Production Support Engineer - Payments Platform employer: MQ Referrals Only
Contact Detail:
MQ Referrals Only Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Production Support Engineer - Payments Platform
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space, especially those who work with payments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the technical interview! Brush up on your troubleshooting skills and be ready to discuss real-life scenarios where you’ve solved customer issues. We want to see how you think on your feet!
✨Tip Number 3
Show off your collaborative spirit! During interviews, highlight times when you’ve worked with internal teams to deliver solutions. It’s all about teamwork in this role, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Production Support Engineer - Payments Platform
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially in the card payments industry. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the fintech space and how your background makes you a perfect fit for our team. We love seeing personality, so let your enthusiasm come through!
Showcase Problem-Solving Skills: In this role, troubleshooting is key. When describing your past experiences, focus on specific challenges you faced and how you resolved them. We’re keen to see your analytical thinking and how you approach customer issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and eager to join our team!
How to prepare for a job interview at MQ Referrals Only
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around card payments and troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Collaborative Spirit
This role involves working closely with internal teams, so be prepared to share examples of how you've successfully collaborated in previous positions. Highlight any experience you have in advising clients on technical solutions.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to production support. Practise articulating your thought process clearly, as this will demonstrate your analytical skills and ability to think on your feet.
✨Research the Company Culture
Familiarise yourself with the fintech company’s values and culture. This will help you tailor your responses to align with their expectations and show that you're genuinely interested in being part of their team.