Content Services Operator

Drive global film delivery. Elevate the cinema experience.

Join MPS as a Content Services Operator and work as part of a team to master Digital Cinema Packages (DCPs), IMFs, and file-based deliverables for Studios and independent distributors.

The job is fast-paced and requires a methodical approach, attention to detail and good team communication skills.

What You’ll Do:

• Working on the creation of a wide variety of Digital Cinema Packages (DCPs): Subtitled, Dubbed, 5.1, 7.1, Atmos, SMPTE and Interop as well as File Based deliverables, Subtitling and Dubbing reference files and more

• Responsible for edits for censorship purposes, as well as simple audio edits and conforms, technical validation, and troubleshooting.

• Supporting the team with spot checks and short-form QCs.

• To be the primary contact for Account Managers and other departments to create the theatrical and streaming materials for film releases.

• To effectively communicate with other departments such as I/O, Subtitling and QC to assist with troubleshooting problems that may occur in the field.

• Support a culture of collaboration within the team, department and company through communication, feedback, and problem-solving.

• Work closely with other Content Services operators to ensure all projects are delivered on time and to the best standards.

• Ensuring all admin-related elements are completed for each order.

• Able to understand the workflows to hand over and pick up the projects when required effectively.

What You’ll Bring:

• Able to manage multiple projects - Essential

• Clear understanding of workflows and escalation processes - Essential

• Excellent scheduling, project management and organisational skills - Essential

• Committed to offering a high level of service - Essential

• Attention to detail and accuracy - Essential

• An interest in Digital Cinema and its surrounding technologies - Essential

• Experience with Microsoft Excel, PowerPoint, and Word - Desirable

• Knowledge of the Digital Cinema and Steaming industry, aware of competitors and new technologies - Desirable

• Experience using a Linux environment and Terminal - Desirable

Why MPS?

Be part of a global leader in theatrical content distribution. We're innovative, collaborative, and passionate about delivering the best possible experience to cinemas and audiences worldwide

As a Content Services Operator, you'll be a key representative of MPS, embodying our values and delivering excellence every step of the way. Here's what sets you apart:

• Brand Ambassador: You represent MPS with professionalism, warmth, and purpose- bringing a human touch to everything you do.

• Exceptional Communicator: Clear, confident, and articulate across written and verbal channels.

• Customer-Centric: You go the extra mile to deliver outstanding service, with a meticulous eye for detail.

• Organised Multitasker: You thrive in fast-paced environments, managing multiple priorities with precision.

• Time-Smart: You know how to prioritise and deliver on time- every time.

• Adaptable & Calm Under Pressure: You stay cool, flexible, and focused when things shift or escalati

• Solution-Oriented: Quick to spot issues and quicker to resolve them with practical, thoughtful solutions.

• Strong Interpersonal Skills: You build trust with clients, partners, and teams, and you're a great listener.

• Discreet & Reliable: Trusted with confidential information and always act with integrity.

• Tech-Savvy: Proficient with modern office tools and systems, including Microsoft Office Suite- especially advanced Excel.

• Industry Knowledge: Deep understanding of electronic content delivery and hard drive replication within the theatrical distribution space.

• Detail-Driven: You care about accuracy- nothing slips through the cracks.

• Culturally Aware: You bring inclusivity and empathy to your global interactions.

• Positive & Proactive: A team player who’s motivated to make a meaningful impact.

• Strong Communication Skills: Able to convey technical and operational information clearly to both technical and non-technical audiences.

Qualifications/Experience

• Educated to degree level or equivalent - Essential

• Prior experience in Post-production or Digital Cinema - Essential

• Professional experience in using non-linear editing tools - Essential

• Knowledge of video and audio codecs - Essential

• Experience using R&S Clipsters, Resolve, etc. - Desirable

Benefits

• Access to EOT (Employee Ownership Trust) tax-free bonus

• 25 days' Annual Leave

• Enhanced Parental Leave

• Enhanced Sick Leave

• Retention recognition - extra perks at key milestones: from increased employer pension to private medical care

• Birthday or work anniversary day off on us

• Cinema perks, including access to premieres and special screenings

• Rental Housing Deposit Support

• Access to hybrid and remote working arrangements

• Volunteering Day off

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