At a Glance
- Tasks: Support global cinemas by troubleshooting issues and managing queries.
- Company: Join MPS, a leader in theatrical content distribution, dedicated to enhancing cinema experiences.
- Benefits: Enjoy remote work options, 25 days annual leave, and cinema perks like premieres access.
- Other info: Flexible shift patterns including nights and weekends; initial training in London.
- Why this job: Be part of a dynamic team making a real impact in the film industry.
- Qualifications: Degree level education or equivalent experience; customer service background preferred.
The predicted salary is between 28000 - 42000 € per year.
Join to apply for the Global Cinema Support Coordinator role at MPS - Motion Picture Solutions
Join to apply for the Global Cinema Support Coordinator role at MPS - Motion Picture Solutions
Drive Global Film Delivery. Elevate The Cinema Experience.
Are you passionate about delivering exceptional service and troubleshooting to find a solution? Join MPS as a Global Cinema Support Coordinator and work with a dynamic team dedicated to providing outstanding support to our global network of exhibitors and distributors.
What You’ll Do:
In this role, you\'ll be part of our 24-hour first-line support team, the front line of our customer service operations. You\'ll handle incoming queries, troubleshoot issues to ensure our no-dark screen policy is upheld, and manage our Trusted Device List (TDL) to ensure smooth and secure operations across cinemas worldwide.
You will also play a vital role in keeping cinemas informed and equipped with the latest MPS products and services.
Working Arrangements
Global Cinema Support is a remote, home-based team. However, you are required to attend the office in London for the initial training period and thereafter quarterly for team anchor days and team events.
You’ll be part of a rota-based shift team, working 360 hours over a 9-week cycle — that’s 348 hours on shift plus 12 hours of support work.
Shifts are 12 hours long and can include nights, weekends, and occasional lone working. Current shift times include: 06:00–18:00, 08:00–20:00, 09:00–21:00, 12:00–00:00, and 18:00–06:00.
Shift patterns may be adjusted where necessary to align with operational requirements.
What You’ll Bring:
- You\'ll bring strong organisational skills, with the ability to prioritise tasks and manage time effectively in a fast-paced environment.
- A proactive, solutions-focused mindset and strong communication skills are required when working with both internal and external customers.
- Experience with database administration, with a keen eye for detail and accuracy.
- Flexibility to work within a rotating shift pattern, including evenings, weekends and overnight support as needed.
Be part of a global leader in theatrical content distribution. We’re innovative, collaborative, and passionate about delivering the best possible experience to cinemas and audiences worldwide
As a Global Cinema Support Coordinator, you\'ll be a key representative of MPS, embodying our values and delivering excellence every step of the way. Here\'s what sets you apart:
- Brand Ambassador: You represent MPS with professionalism, warmth, and purpose—bringing a human touch to everything you do.
- Exceptional Communicator: Clear, confident, and articulate across written and verbal channels.
- Customer-Centric: You go the extra mile to deliver outstanding service, with a meticulous eye for detail.
- Organised Multitasker: You thrive in fast-paced environments, managing multiple priorities with precision.
- Time-Smart: You know how to prioritise and deliver on time—every time.
- Adaptable & Calm Under Pressure: You stay cool, flexible, and focused when things shift or escalate.
- Solution-Oriented: Quick to spot issues and quicker to resolve them with practical, thoughtful solutions.
- Strong Interpersonal Skills: You build trust with clients, partners, and teams, and you’re a great listener.
- Discreet & Reliable: Trusted with confidential information and always act with integrity.
- Tech-Savvy: Proficient with modern office tools and systems, including Microsoft Office Suite—especially advanced Excel.
- Industry Knowledge: Deep understanding of electronic content delivery and hard drive replication within the theatrical distribution space.
- Detail-Driven: You care about accuracy—nothing slips through the cracks.
- Culturally Aware: You bring inclusivity and empathy to your global interactions.
- Positive & Proactive: A team player who’s motivated to make a meaningful impact.
- Strong Communication Skills: Able to convey technical and operational information clearly to both technical and non-technical audiences.
- Educated to degree level or equivalent experience
- 3 A-levels or equivalent
- Working in a fast-paced environment
- Customer Service Background
- Cinema Projection Experience
- Knowledge of the Digital Cinema Industry
- Access to EOT(Employee Ownership Trust) tax-free bonus
- 25 days\' Annual Leave
- Enhanced Parental Leave
- Enhanced Sick Leave
- Retention recognition - extra perks at key milestones: from increased employer pension to private medical care
- Birthday or work anniversary day off on us
- Cinema perks, including access to premieres and special screenings
- Rental Housing Deposit Support
- Access to hybrid and remote working arrangements
- Volunteering Day off
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
Media Production
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#J-18808-LjbffrGlobal Cinema Support Coordinator in London employer: MPS - Motion Picture Solutions
MPS - Motion Picture Solutions is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those passionate about cinema and customer service. With benefits like access to an Employee Ownership Trust bonus, enhanced leave policies, and opportunities for remote working, employees are supported in both their professional and personal lives. The London-based team enjoys unique perks such as cinema premieres and a strong focus on employee growth, making MPS a rewarding place to build a career in the film industry.
Contact Detail:
MPS - Motion Picture Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Global Cinema Support Coordinator in London
✨Tip Number 1
Familiarise yourself with the latest trends in cinema technology and digital content delivery. Understanding the tools and systems used in the industry will not only boost your confidence but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts to non-technical audiences. This is crucial for a role that involves customer support, so consider role-playing scenarios with friends or family to refine your approach.
✨Tip Number 3
Network with professionals in the cinema and media production industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Global Cinema Support Coordinator position.
✨Tip Number 4
Be prepared to discuss your problem-solving strategies during the interview. Think of specific examples where you've successfully resolved issues in a fast-paced environment, as this will highlight your suitability for the role.
We think you need these skills to ace Global Cinema Support Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Global Cinema Support Coordinator role. Emphasise your customer service background, organisational skills, and any technical proficiency, especially with tools like Microsoft Excel.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for cinema and customer support. Mention specific examples of how you've successfully resolved issues in previous roles and how you embody the qualities MPS is looking for, such as being proactive and detail-oriented.
Showcase Communication Skills:In your application, demonstrate your strong communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated with both technical and non-technical audiences in past experiences.
Highlight Adaptability:Given the shift-based nature of the role, emphasise your flexibility and ability to work under pressure. Provide examples of situations where you've successfully managed multiple priorities or adapted to changing circumstances in a fast-paced environment.
How to prepare for a job interview at MPS - Motion Picture Solutions
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on outstanding support.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully troubleshot issues. Highlight your proactive approach and how you quickly identified solutions, as this is crucial for maintaining the no-dark screen policy.
✨Highlight Your Organisational Skills
Since the role requires managing multiple priorities in a fast-paced environment, be ready to talk about how you stay organised. Use examples that showcase your time management abilities and how you prioritise tasks effectively.
✨Familiarise Yourself with MPS Products
Research MPS and its products before the interview. Being knowledgeable about their services will not only impress the interviewers but also show your genuine interest in the company and the role.
