Senior Distribution Ops Lead (Remote) - Global Film Delivery

Drive global film delivery and elevate the cinema experience. Join MPS as a Senior Distribution Account Manager and oversee the daily operations of the Distribution Account Management team, managing end-to-end theatrical content delivery for studios, distributors, and exhibitors across the UK, Ireland, and international territories.

You will work closely with internal teams and third-party partners, and support release planning, troubleshooting, capacity forecasting, and workflow optimisation.

What You’ll Do:

• The Senior Distribution Account Manager is responsible for the day-to-day operations of the Distribution Account Management team, including the management and servicing of various API, self-generated, and MPS booking clients.
• The role ensures that all requests for DCPs (both features and trailers) are created, managed, and delivered to cinemas and venues worldwide within required deadlines.
• Lead day-to-day distribution operations, ensuring projects, orders, and resources are planned, prioritised, and delivered efficiently.
• Act as a senior point of contact for clients, managing expectations, providing updates, resolving issues, and maintaining strong relationships.
• Oversee and support the distribution team through training, guidance, workflow management, and escalation handling.
• Coordinate cross-department collaboration with internal teams and third-party partners to ensure accurate order processing, billing, and timely physical and electronic deliveries.
• Manage demand planning, capacity forecasting, and courier logistics to maintain smooth operational flow and cost-effective distribution methods.
• Contribute to continuous improvement by evaluating processes, supporting strategic goals, and helping develop the wider distribution function.

What You’ll Bring:

• Excellent scheduling and time management.
• Strong written and verbal communication.
• Skilled at organising and scheduling calendars.
• Strong listening skills.
• Committed to offering a high level of service.
• Strong emotional intelligence skills.
• Experience in the use of Microsoft Office (PowerPoint, Excel, etc).
• Experience in using workflow documents such as Google Doc or Smart Sheets.

Why MPS?

Be part of a global leader in theatrical content distribution. We’re innovative, collaborative, and passionate about delivering the best possible experience to cinemas and audiences worldwide. As a Senior Distribution Account Manager, you'll be a key representative of MPS, embodying our values and delivering excellence every step of the way.

Here’s what sets you apart:

• Brand Ambassador: You represent MPS with professionalism, warmth, and purpose—bringing a human touch to everything you do.
• Exceptional Communicator: Clear, confident, and articulate across written and verbal channels.
• Customer-Centric: You go the extra mile to deliver outstanding service, with a meticulous eye for detail.
• Organised Multitasker: You thrive in fast-paced environments, managing multiple priorities with precision.
• Time-Smart: You know how to prioritise and deliver on time—every time.
• Adaptable & Calm Under Pressure: You stay cool, flexible, and focused when things shift or escalate.
• Solution-Oriented: Quick to spot issues and quicker to resolve them with practical, thoughtful solutions.
• Strong Interpersonal Skills: You build trust with clients, partners, and teams, and you’re a great listener.
• Discreet & Reliable: Trusted with confidential information and always act with integrity.
• Tech-Savvy: Proficient with modern office tools and systems, including Microsoft Office Suite—especially advanced Excel.
• Industry Knowledge: Deep understanding of electronic content delivery and hard drive replication within the theatrical distribution space.
• Detail-Driven: You care about accuracy—nothing slips through the cracks.
• Culturally Aware: You bring inclusivity and empathy to your global interactions.
• Positive & Proactive: A team player who’s motivated to make a meaningful impact.
• Strong Communication Skills: Able to convey technical and operational information clearly to both technical and non-technical audiences.

Qualifications/Experience:

• Previous experience of leading a team at a team lead or manager level (3 years).
• Experience with workflows and escalation processes.
• Strong customer service experience.
• Experience working on multiple projects with deadlines.
• Experience in working in a fast-paced environment with ever-changing demand.
• Experience within the film industry or similar.
• Experience in upselling or promoting services.

Benefits:

• Access to EOT (Employee Ownership Trust) tax-free bonus.
• 25 days' Annual Leave.
• Enhanced Parental Leave.
• Enhanced Sick Leave.
• Retention recognition - extra perks at key milestones: from increased employer pension to private medical care.
• Birthday or work anniversary day off on us.
• Cinema perks, including access to premieres and special screenings.
• Rental Housing Deposit Support.
• Access to hybrid and remote working arrangements.
• Volunteering Day off.