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For Companies At a Glance
- Tasks: Build strong relationships and ensure customer success with our innovative tech product.
- Company: Join Crimson Tide, a dynamic AIM-listed SaaS company on the rise.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers thrive with our cutting-edge solutions.
- Qualifications: 3+ years in customer relationship management and a knack for tech.
- Other info: Collaborative team environment with a focus on customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
At Crimson Tide, we’re building something exciting. As a growing AIM-listed SaaS company, we’re seeking an experienced Customer Success Manager who is passionate about delivering exceptional outcomes for our customers.
As a Customer Success Manager, you will take ownership of the customer journey from signature through to renewal. You will act as a trusted advisor on all things mpro5, driving adoption, growing accounts, and ensuring customer retention. You’ll develop an in-depth understanding of your customer base and collaborate closely with teams across the business to deliver an exceptional customer experience.
Key Responsibilities- Build strong relationships with key contacts and gain a deep understanding of their business needs.
- Coordinate customer onboarding and support the Implementation team in defining success criteria aligned to pain points identified in the sales process.
- Partner with the Sales team to support renewals.
- Collaborate with the Delivery team to drive adoption and reduce churn.
- Identify up-sell opportunities for additional recurring revenue and Professional Services.
- Act as the voice of the customer, sharing feedback with the business on what users value and where improvements are needed.
- Champion mpro5, advising customers on features that meet their functional requirements.
- Develop a deep understanding of mpro5 through hands-on experience and training.
- 3+ years’ experience in customer relationship management for a technology product.
- Ability to quickly learn and understand complex technical products.
- Strong problem-solving skills and expectation management.
- Able to effectively manage a portfolio of customers concurrently.
- Confident and effective communicator, able to translate technical concepts into clear, customer-friendly language.
- Dependable, trustworthy, and committed to delivering results.
- Strong work ethic with a collaborative team approach.
- Proficient in customer management and support tools such as HubSpot, Jira, and Zendesk.
- Positive attitude and willingness to take on a variety of tasks.
Customer Success Manager in Royal Tunbridge Wells employer: mpro5
Contact Detail:
mpro5 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Royal Tunbridge Wells
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on an opportunity or be able to refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its products, especially mpro5. Show that you understand their customer base and can articulate how you'd drive adoption and retention. We want to see your passion for delivering exceptional outcomes!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to translate technical concepts into clear, customer-friendly language. Role-play with a friend or record yourself to refine your pitch and ensure you come across as confident and approachable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team at Crimson Tide.
We think you need these skills to ace Customer Success Manager in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer relationship management and how it aligns with the responsibilities at Crimson Tide. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your problem-solving abilities and how you've successfully managed customer relationships. This is your chance to shine, so let us know what you’re capable of!
Be Authentic: We love a bit of personality! When writing your application, let your true self come through. Share your passion for customer success and why you’re excited about the opportunity at Crimson Tide. Authenticity goes a long way in making a memorable impression.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to review your application and get back to you. Plus, it shows you’re keen on joining our team at Crimson Tide!
How to prepare for a job interview at mpro5
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of mpro5 and its features. Familiarise yourself with how it addresses customer pain points and be ready to discuss specific examples of how you've used similar products in the past.
✨Showcase Your Relationship-Building Skills
Prepare to share stories that highlight your ability to build strong relationships with customers. Think about times when you successfully managed customer expectations or turned a challenging situation into a positive outcome.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss how you've tackled complex problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how your solutions led to successful customer outcomes.
✨Communicate Clearly and Confidently
Practice translating technical concepts into simple, customer-friendly language. During the interview, focus on being clear and concise in your responses, as effective communication is key to a Customer Success Manager role.
