At a Glance
- Tasks: Lead UX and design for our innovative B2B platform, ensuring user-friendly experiences.
- Company: Join a family-led, publicly listed SaaS company transforming frontline operations.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on user advocacy and continuous improvement.
- Why this job: Make a real impact by designing intuitive solutions for diverse users in various industries.
- Qualifications: 5-8 years of product design experience with a strong portfolio in B2B software.
The predicted salary is between 60000 - 80000 £ per year.
About mpro5
mpro5 is a publicly listed B2B SaaS company on the London Stock Exchange. We build and operate a connected frontline operations platform used by multi-site organisations across food safety, facilities management and retail — including Tesco, Mitie, Booker Group and Northern Rail. Our platform brings tasks, compliance, communication and learning together in one place, replacing the fragmented mix of spreadsheets, paper forms and disconnected apps that most operations teams are still running on. What makes us different is that we are Software AND a Service — we configure, roll out and support every implementation ourselves, rather than leaving customers to figure it out alone. Founded in 1996 and proudly family-led, mpro5 has over 700,000 sites trusting the platform globally. We are growing and investing — in our product, our team and our market.
The role
This is a senior individual contributor role at the heart of our product team. You will report directly to our Chief Product Officer and work closely with engineers and customer-facing teams to shape and deliver the UX and design across the mpro5 platform. mpro5 is at an important point in its product journey. We have a clear, ambitious direction: to make mpro5 the most intuitive, capable and trusted frontline operations platform in our markets. A significant part of that is design — not just how the product looks, but how it works, how it feels for a store manager doing a daily compliance check or a facilities engineer logging a PPM job on their phone.
The person we are looking for understands that great design in a B2B product is not decoration. It is the difference between software that gets used and software that gets abandoned. You will be the person in the room who advocates for the user — frontline and head office alike — and who brings clarity, rigour and craft to everything we ship.
What you will do
- Platform UX and design
- Own end-to-end UX and visual design across the mpro5 platform — web, mobile and admin — from discovery through to delivery
- Design flows, interactions and interfaces that work as well for a warehouse operative on a mobile device as for an operations director in a dashboard
- Ensure design decisions are grounded in user research, customer feedback and real-world usage data, not assumptions
- Maintain consistency and quality across the product by building and stewarding a robust design system
- Discovery and research
- Lead or contribute to user research — interviews, usability testing, observation — to develop a sharp understanding of how our customers and their frontline teams actually work
- Translate complex operational workflows into design solutions that are genuinely simpler, not just visually cleaner
- Work with the CPO and engineering team to define problems clearly before jumping to solutions, and bring design thinking into the earliest stages of product discovery
- Cross-functional collaboration
- Work closely with engineers to ensure designs are implemented with fidelity, and to understand what is technically feasible without compromising the user experience
- Partner with the customer success and delivery teams — who are closest to our customers day-to-day — to bring real-world insight back into the design process
- Contribute to the product roadmap by identifying UX-driven opportunities for improvement, not just executing on briefs handed to you
- Standards and quality
- Set and uphold a high bar for design quality across everything we ship
- Create clear, developer-ready specifications and assets that reduce ambiguity in implementation
- Review shipped features against design intent and feed learnings back into the process
What we are looking for
- 5 to 8 years of product design experience, with a portfolio that demonstrates strong UX thinking as well as visual craft
- Experience designing complex, multi-role B2B or enterprise software — ideally products used by both frontline/operational users and management/head-office users
- Mobile-first design experience is essential — a significant portion of mpro5 usage is on mobile devices in operational environments
- Proficiency in Figma, including component libraries and design systems
- Experience conducting or commissioning user research and translating findings into design decisions
- Comfortable working in an agile environment, iterating quickly and shipping incrementally
The right approach
- You design for the user, not for your portfolio — you care more about whether something works than whether it looks impressive in a case study
- You can hold your own in technical conversations with engineers and commercial conversations without needing to be an expert in either
- You are comfortable with ambiguity and can bring structure to problems that aren’t fully defined yet
- You give and receive design feedback directly and constructively
- You are curious about the operational worlds our customers live in — facilities management, food safety, retail — and motivated to design for people whose daily work looks nothing like sitting at a desk
Lead Product Designer employer: mpro5
At mpro5, we pride ourselves on being a supportive and innovative employer, dedicated to fostering a collaborative work culture that empowers our team members to thrive. As a Lead Product Designer, you will have the opportunity to shape the user experience of our cutting-edge platform while working closely with passionate colleagues in a family-led environment. With a commitment to employee growth and development, we offer unique opportunities for professional advancement in the heart of London, where creativity and technology intersect to drive meaningful change in frontline operations.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Product Designer
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that align with the role you're after. Make it easy for potential employers to see what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to product design. Think about how you’d tackle real-world problems and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Lead Product Designer
Some tips for your application 🫡
Show Off Your Portfolio:Make sure to include a link to your portfolio in your application. We want to see your design journey and how you've tackled complex B2B projects. Highlight your best work that showcases your UX thinking and visual craft!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect how your experience aligns with our mission at mpro5. Show us you understand our platform and how you can contribute to making it even better.
Be User-Centric:Remember, we’re looking for someone who designs for the user, not just for aesthetics. In your application, share examples of how you've advocated for users in your past roles and how you’ve used research to inform your design decisions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining the mpro5 team!
How to prepare for a job interview at mpro5
✨Know the Product Inside Out
Before your interview, take the time to explore mpro5's platform. Understand its features, user interface, and how it serves its customers. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Design Process
Be prepared to discuss your design process in detail. Bring examples from your portfolio that highlight your UX thinking and visual craft. Explain how you’ve used user research to inform your designs and how you’ve collaborated with cross-functional teams in the past.
✨Prepare for Technical Conversations
Since you'll be working closely with engineers, brush up on technical terminology related to product design and development. Being able to hold your own in discussions about feasibility and implementation will demonstrate your ability to bridge the gap between design and engineering.
✨Ask Insightful Questions
Prepare thoughtful questions about mpro5’s design challenges and future direction. This shows that you’re not just interested in the role, but also in contributing to the company’s growth. Ask about their user research processes or how they gather feedback from frontline users.
