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For Companies At a Glance
- Tasks: Support intermediaries with technical queries and case updates in mortgage lending.
- Company: Join MQube, a leader in mortgage lending services focused on exceptional support.
- Benefits: Enjoy competitive pay, private healthcare, flexible working, and 30 days of annual leave.
- Why this job: Grow your career with mentorship opportunities and a vibrant team culture.
- Qualifications: A-levels A-C for junior role; relevant degree or qualification for senior role.
- Other info: Pathway to management roles and ongoing professional development.
The predicted salary is between 28800 - 43200 £ per year.
Purpose: We are hiring for two positions within our mortgage lending team: Junior Broker Support Analyst and Broker Support Analyst . Both roles are critical in providing exceptional support to intermediaries, addressing technical queries, answering criteria questions, and ensuring case updates are timely. The Senior position will take on additional responsibilities, including mentoring junior staff and handling more complex issues. These roles contribute to the smooth operation and excellent service delivery of our mortgage lending services.
Junior Broker Support Analyst
Key Responsibilities:
- Provide timely and accurate technical support to intermediaries.
- Respond to basic inquiries regarding criteria questions and offer guidance.
- Update intermediaries on case statuses.
- Maintain an understanding of the mortgage lending process and products.
- Collaborate with the IT Operations team to resolve technical issues.
- Ensure all communications are clear, professional, and effective.
Key Skills & Experience:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- A team player with a positive attitude and strong work ethic.
- Preferred: Previous experience in a support role within mortgage lending or financial services.
Broker Support Analyst
Key Responsibilities:
- Provide advanced technical support and guidance to intermediaries, including on more complex lending queries.
- Mentor and assist Junior Broker Support Analysts with their cases.
- Develop and maintain a broker database and ensure ongoing support with existing applications.
- Collaborate closely with internal teams to maintain smooth operations.
- Lead communication with intermediaries and third parties to ensure the highest standards of professionalism.
- Support business generation goals and maintain relationships with critical partners, including National Sales/Corporate Account Managers.
- Contribute to strategic initiatives and process improvements.
Key Skills & Experience:
- Strong background in the mortgage lending or financial services industry.
- Excellent problem-solving abilities, including handling complex cases.
- Demonstrated leadership or mentoring experience.
- Comprehensive knowledge of mortgage products, criteria, and sales processes.
- Ability to build strong relationships with internal and external stakeholders.
- FCA compliance and regulatory knowledge.
Corporate Accountabilities (Applies to Both Positions)
- Consistent adherence to FCA regulations, ensuring customers are treated fairly.
- Completion of all mandatory training.
- Understanding and following internal policies and procedures.
Qualifications (Both Roles)
Junior Role:
- Essential: A-levels A-C
- Desirable: Degree in finance, business administration, or a related field, or CeMap certification.
Senior Role:
- Essential: Qualification or relevant degree.
- Desirable: Advanced mortgage or financial services qualification. CeMap
The MQube Package:
- Competitive pay based on experience.
- Salary exchange, generous pension contributions.
- ❤️ Private healthcare.
- Life insurance (4x salary).
- Discounted gym membership.
- Complete support with CPD.
- 30 days’ annual leave (+ 5 personal days + bank holidays).
- ♂️ Flexible working.
- Cycle to Work.
- Complimentary snacks and drinks, team events, and a flexible workspace.
Career Path:
- Junior Role : A pathway to the Senior Broker Support Analyst position, with opportunities for growth and professional development.
- Senior Role : Progression to management roles within the company, with ongoing opportunities for leadership and strategic involvement.
Join our team and grow your career with MQube!
Broker & (Junior) Operations Analyst employer: MPowered Mortgages
Contact Detail:
MPowered Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker & (Junior) Operations Analyst
✨Tip Number 1
Familiarize yourself with the mortgage lending process and products. Understanding the basics will not only help you answer queries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the mortgage lending and financial services industry. Attend relevant events or join online forums to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've handled complex issues in previous roles. This will be particularly beneficial for the Broker Support Analyst position, where advanced support is required.
✨Tip Number 4
Highlight any experience you have in mentoring or supporting others, especially if you're applying for the Senior Broker Support Analyst role. This will demonstrate your leadership potential and ability to contribute to team development.
We think you need these skills to ace Broker & (Junior) Operations Analyst
Some tips for your application 🫡
Understand the Roles: Make sure you clearly understand the differences between the Junior Broker Support Analyst and Broker Support Analyst positions. Tailor your application to highlight relevant skills and experiences for the specific role you are applying for.
Highlight Relevant Experience: If you have previous experience in mortgage lending or financial services, be sure to emphasize this in your CV and cover letter. Mention any specific technical support roles you've held and how they relate to the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is key for these roles, provide examples in your application that demonstrate your written and verbal communication skills. Consider including instances where you successfully resolved issues or provided guidance to others.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific requirements of the job. Mention your problem-solving abilities, attention to detail, and any mentoring experience if applying for the Senior position. Make it clear why you are a great fit for the team.
How to prepare for a job interview at MPowered Mortgages
✨Understand the Mortgage Lending Process
Make sure you have a solid grasp of the mortgage lending process and products. This knowledge will help you answer technical queries effectively and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
Since excellent communication is key in these roles, practice articulating your thoughts clearly and professionally. Be prepared to provide examples of how you've successfully communicated with clients or team members in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled complex issues or provided support in a fast-paced environment. Highlight your attention to detail and how it contributed to successful outcomes.
✨Emphasize Team Collaboration
These positions require strong teamwork. Be ready to share experiences where you've collaborated with others, especially in resolving technical issues or supporting colleagues. A positive attitude and work ethic will go a long way!
