UK, Manchester Head Office/ Permanent/ SALARY: COMPETITIVE
Job Purpose
The Deductions Analyst is responsible for reviewing all customer deductions and resolving any inaccurate or disputable deductions in a timely manner. The Deductions Analyst owns the responsibility of the financial integrity of all deduction-related transactions. Major responsibilities include root cause analysis, validation, resolution and reporting of all customer deductions.
Key Responsibilities
This role deals with a wide variety of work tasks including, but not limited to, the following:
- Responsible for timely and accurate reconciliation and analysis of customer deductions
- Investigate and resolve retailer claims relating to invoice discrepancies, pricing errors, promotional funding, logistics compliance and service level penalties
- Build strong relationships with key account deductions teams
- Work with customers to challenge disputed deductions and resolve to support accurate invoicing
- Monitor customer accounts to ensure adherence to agreed trading terms and challenge invalid deductions in accordance with contractual agreements
- Work collaboratively with Customer Service and 3PL contacts to review deductions related information such as shortages, overages, damages & returns to support accurate deductions management
- Identify deduction patterns and possible operation issues as needed and assist in solution development with sales, brokers and customer teams
- Work with the Sales team to understand promotions and discounts to support accurate related deductions
- Maintain up-to-date records of remaining deduction balances and prepare deduction reporting to support Sales with customer reviews where required. Perform account reconciliation as needed.
- Challenge ways of working to improve results and processes. Find the root cause of issues and identify continuous improvement strategies to drive down logistics deductions (Overages, Shortages & Damages) and prevent deduction issues from reoccurring
Knowledge, Skills and Experience
- Experience working with retailer customer credit/collections, accounts receivable or deduction management
- Working knowledge of Accounting
- Excellent written and oral communication, accuracy and attention to detail
- Strong problem-solving skills
- Highly driven, engaged, and energising individual
- Ability to self-manage and motivate
- Highly organised and methodical
- Commercially minded
- Effective relationship builder
- Action orientated
- Fast Moving Consumer Goods (FMCG) industry experience
- Order to cash cross functional experience
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UK Deductions Analyst in Manchester employer: MPM Products Ltd.
At MPM, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Manchester Head Office where innovation and collaboration thrive. Our commitment to employee growth is evident through cross-functional training opportunities and a supportive culture that encourages personal development. With competitive salaries and the chance to contribute to our mission as a B Corp accredited company, joining our team means being part of a forward-thinking organisation dedicated to making a positive impact in the Pet Care industry.
