At a Glance
- Tasks: Ensure food safety and quality standards while managing complaints and compliance.
- Company: Join a leading food manufacturer committed to quality and innovation.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Dynamic role with opportunities for learning and growth.
- Why this job: Make a real difference in food safety and quality on a global scale.
- Qualifications: 2+ years in food manufacturing, strong communication, and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
To ensure that the MPM global Quality processes are followed, ensuring food safety and food quality standards are adhered to. Key contact for factory and 3rd party liaison for complaints. Promoting corporate values and continuous improvement on all elements.
Key Responsibilities
- Complaints Ownership
- Log all global quality complaints.
- Lead complaints investigations through to resolution and root cause analysis.
- Liaise internally with key stakeholders as required.
- Escalate non-compliance & quality performance issues with line manager and suppliers.
- Review and actively manage trends within complaints, working with the manufacturers to drive complaints trends and CPMU down in a complaints reduction plan, ensuring suppliers are working to MPM complaints requirements.
- Support colleagues globally to assist in timely resolution or to support queries as required within their markets.
- Flexibility may be required at times to support meetings.
- Compliance & Quality
- Ensuring suppliers and manufacturing sites are consistently meeting quality and compliance requirements for MPM.
- Raise any issues of concern from a quality or compliance concern from manufacturing and supplier sites that puts the product at risk.
- Populate and Process Compliance data as required.
- Work with Quality & Compliance technologist to continue to develop standardisation across factories and products globally ensuring this is practiced by all suppliers.
- Build and maintain relationships with suppliers including manufacturers and warehouses.
- Product Testing
- Lab testing – sending samples and logging/saving data collection.
- Save and file the results of external QC laboratories.
- Support the Quality product testing program for the business and keep track of testing and rotation.
- Liaise with third-party laboratories and advise on priorities and tasks, provide supporting information & data as required.
- Support Q&C Technologist in ensuring quality checks are carried out on Existing Product Development (EPD) & New Product Development (NPD), giving support to the Innovation teams in their various projects.
- Ensure that samples from all factories are sent for quality, legal compliance and food safety testing.
- Key liaison between factories and testing houses to ensure the process is adhered to or to define and improve current ways of working.
- Reporting
- Prepare monthly KPI reports on complaints for board reports.
- Prepare ad hoc reports as required for supplier review meetings, internal reference and complaints.
- Support with product data in software systems.
- Assist in ensuring successful completion of regular traceability and mock recall exercises with the suppliers to ensure compliance with required standards.
- Assist in traceability processes in the event of an issue identified.
- Deputy
- Assist with artwork sign offs where required.
- Assist in completion of specifications in absence of Specifications Lead.
- Deputy to Technologist & Technician Technical monthly newsletter.
- Different areas will be mutually agreed to cover off in a deputy capacity as part of the teams development and ability to work agile as a team when other team members are off from work.
- Any other duties commensurate with the level of responsibility of this role.
Knowledge, Skills and Experience
- A minimum of 2 years experience within a technical discipline, in a food manufacturing environment.
- Effective communicator – excellent communication skills are required as working collaboratively with suppliers, customers and stakeholders is a key part of this role.
- Experience of complaint management to root cause analysis.
- Working knowledge of a Quality/Technical functions, including processes, process flows, specifications.
- IT literate including use of PowerPoint, Word, Excel, and Outlook.
- Focus on detail – a high level of accuracy and attention to detail.
- Time management – uses time effectively to manage a busy workload with the ability to prioritize important tasks.
- Learning and development – desire to learn and develop to take on further responsibilities in the future.
- Degree or experience in a food or relevant discipline.
- Advanced skills in Excel and Power Point.
- Experience in sensory evaluation of food.
Quality and Compliance Technician in Manchester employer: MPM Products Ltd.
At our Manchester Head Office, we pride ourselves on being an excellent employer that values quality and compliance in the food industry. Our collaborative work culture fosters continuous improvement and professional growth, offering employees the opportunity to engage with global teams and drive impactful change. With competitive salaries and a commitment to employee development, we ensure that our team members are well-equipped to thrive in their roles while contributing to our mission of maintaining the highest food safety and quality standards.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Compliance Technician in Manchester
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like MPM Products Ltd. looking for candidates who are engaged and informed.
We think you need these skills to ace Quality and Compliance Technician in Manchester
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at MPM Products Ltd.. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at MPM Products Ltd.
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with MPM Products Ltd.’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
