UK, Manchester Head Office/ Permanent/ SALARY: COMPETITIVE
Job Purpose
To develop, lead and grow strategic national customer accounts by developing and executing joint business plans that drive profitable sales, build market share, and strengthen long-term partnerships for the MPM brands. The National Account Manager is responsible for full customer P&L ownership, delivering against revenue, spend & margin targets, and acting as the key liaison between the customer and internal cross-functional teams. This role plays a critical part in developing UK based retailers for MPM and in shaping customer strategy, influencing category performance, and championing commercial excellence across the organization.
Key Responsibilities
This role deals with a wide variety of work tasks including, but not limited to the following:
- Deliver budgeted KPI's (Turnover £, Spend % & GM%)
- Leads complex, high-stakes negotiations & annual joint business planning to achieve internal agreement & external sign off to maximize MPM ROI, ensuring spend maintained to ensure profitable growth
- Monitor, analyze and report Retail Sales Value (RSV) £, Turnover £ & Spend £ & % versus Budget and Outturn on a weekly, monthly and annual basis
- Leads cross-functional collaboration and escalates key issues for the defined region to the business.
- Develop and implement robust promotion and pricing plans, by customer, analyzing ROI and amending as necessary
- Negotiate and implement, alongside the UKEMEA Brand Manager, Trade and Consumer marketing plans
- Lead cross-functional teams (Category, Product & Brand) to deliver compelling sales propositions, customer range reviews and brand planning sessions, supported by Electronic Point of Sales (EPOS), Customer and Consumer data rationale wherever possible
- Identify opportunities to drive MPM’s existing and new product ranges, distribution, space and online & in-store presence
- Communicate regularly, and in a timely manner, with Supply Chain to ensure accurate volume forecasts are shared for base, promotion, new product development and new listings
- Monitor stock levels and support Business Account Coordinator with communication on supply issues internally and externally
- Visit stores on a regular basis to ensure a good depth of understanding of competitor and customer activity
- Support Product to identify development decisions through the analysis of RSV £ and category/customer data
- Support in the collation of forecast volume & sales impact and subsequent review of actual volume & sales performance as part of Stage Gate process
- Any other duties commensurate with the level of responsibility of this role
Knowledge, Skills and Experience
Action Orientated -
Business Development Skills - able to identify commercial opportunities and building effective relationships with defined retail partners
Strategic commercial thinking - able to align account plans with business objectives and long-term growth strategies
Advanced negotiation skills - capable of leading complex customer negotiations and securing mutually beneficial outcomes
Data-driven decision making - strong analytical skills and confidence using sales, market, and financial data
Project management - ability to manage multiple workstreams and deliver projects on time
Stakeholder management - skilled at influencing and communicating with both internal and external stakeholders at all levels
Strong communication & presentation skills - can create and deliver compelling customer-facing proposals
IT literate - Competent to use Excel & PowerPoint along with experience of working with customer data. Full training will be given on in house systems
Focus on execution - ability to assess in-store needs, work with marketing teams to develop pos/media plans for customers.
Financial acumen - understanding of key profit drivers, ways to improve ROI & financial promise.
Personal Learning & embraces change - Seeks feedback and reacts / learns from experience.
Time management - Uses time effectively to manage multiple key accounts & customer deadlines.
High level of self-supervision, organization & discipline - full preparation for customer calls, prioritization of work, delivery of meetings, nutritional training & timely agreed follow-up.
- Minimum of 3 years account management experience in the FMCG sector
Languages
Experience in the Pet Care sector
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National Account Manager UK in Manchester employer: MPM Products Ltd.
At MPM, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Manchester Head Office where innovation and collaboration thrive. Our commitment to employee growth is evident through cross-functional training opportunities and a supportive culture that encourages personal development. With competitive salaries and the chance to contribute to our mission as a B Corp accredited company, joining our team means being part of a forward-thinking organisation dedicated to making a positive impact in the Pet Care industry.
