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- Tasks: Help customers navigate their claims and provide top-notch service daily.
- Company: Join a dynamic team in Christchurch focused on making a difference.
- Benefits: Enjoy perks like free parking, life insurance, and a cycle to work scheme.
- Why this job: Make a positive impact while developing your communication and problem-solving skills.
- Qualifications: Previous call centre or customer service experience is essential.
- Other info: Immediate start available with a structured training programme.
The predicted salary is between 22000 - 30000 £ per year.
Posted: 4th July 2025
Salary: £26,210 PA
Location: Lymington Rd
Reference: CTCH
Role:Call Centre Advisors (Claims Handling)
Location:Christchurch (West Highcliffe)
Hours:40 hours per week
Salary:£26,210 per annum
Our client based in Christchurch has an immediate requirement for Customer Service Claims Handlers to join their busy team. You will be the first point of contact for customers who have experienced unforeseen events, you must be able to empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives.
Day to day as a Claims Handler you will be responsible for investigating, negotiating, and settling claims whilst ensuring providing a high standard of customer service. You will assess customer claims against their policies to ensure that claims are quickly paid.
Applicants will have previous call centre or customer service experience and must be confident speaking to people on the phone with exceptional communication skills, highly organised under pressure with a strong level of attention to detail, ability to multi-task switching between calls and e-mails and have natural empathy and a flair for making a difference to customer experience.
The positions are offered on a permanent basis, a standard 40-hour week working Monday to Friday 09:00 am till 17:30 pm whilst training (approx. 5 weeks). When the training is complete you will then be required to work on a rota basis between the hours of 08:00 am & 18:15 pm Monday to Saturday. These shifts are weekly, and you would be required to work 1 in 6 Saturdays, (You will get a day off in lieu the week before). There may also be bank holidays included in your shifts.
The recruitment for these roles will start immediately, if successful at interview we have start dates available for 4th August 2025.
For more information, please contact Mploy Staffing Solutions Christchurch office.
Job Types: Full-time, Permanent
Pay: From £26,210.00 per year
- Additional leave
- Canteen
- Company events
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Christchurch (Dorset, South West Region, England): reliably commute or plan to relocate before starting work (preferred)
INDROS
Job Types: Full-time, Permanent
Pay: £26,210.00 per year
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Interested in this vacancy?
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Call Centre Advisor employer: Mploy Staffing Solutons
Contact Detail:
Mploy Staffing Solutons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Familiarise yourself with common claims processes and terminology. Understanding the ins and outs of claims handling will not only boost your confidence during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. This will help you refine your ability to empathise with customers and articulate solutions clearly, which is crucial for a Call Centre Advisor.
✨Tip Number 3
Research the company and its values thoroughly. Being able to discuss how your personal values align with theirs during the interview can set you apart from other candidates and show that you're a good cultural fit.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully handled difficult customer interactions. Highlighting your problem-solving skills and ability to remain calm under pressure will be key in showcasing your suitability for the role.
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise skills such as communication, organisation, and empathy, which are crucial for a Call Centre Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to handle claims. Use specific examples from your past experiences to demonstrate how you can make a positive impact on customer lives.
Highlight Key Skills: In your application, clearly outline your exceptional communication skills, attention to detail, and ability to multitask. These are essential qualities for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in this role.
How to prepare for a job interview at Mploy Staffing Solutons
✨Show Empathy
As a Call Centre Advisor, you'll be dealing with customers who may be going through tough times. Make sure to demonstrate your ability to empathise during the interview. Share examples of how you've handled sensitive situations in the past.
✨Highlight Communication Skills
Exceptional communication is key for this role. Prepare to discuss your previous experiences where you effectively communicated with customers, especially over the phone. Practice clear and concise responses to common interview questions.
✨Demonstrate Organisational Skills
The job requires multitasking and staying organised under pressure. Be ready to explain how you manage your time and prioritise tasks. You might even want to share a specific instance where you successfully juggled multiple responsibilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential claims situations you might encounter and how you would handle them. This will show your understanding of the role and your readiness to make a positive impact.
