At a Glance
- Tasks: Manage billing operations, customer inquiries, and ensure accurate financial records.
- Company: Join MPLC, a leader in copyright compliance for movies and TV.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Other info: Dynamic role with opportunities for growth in a supportive team environment.
- Why this job: Be at the heart of finance and customer service while making a real impact.
- Qualifications: Detail-oriented with strong organisational skills and a proactive mindset.
Company Overview
MPLC is the legal way to show movies and TV in public or commercial spaces across the globe. For over 30 years, we’ve been the trusted partner to major Hollywood studios, independent producers, and the wider creative ecosystem, ensuring content creators are paid fairly and organisations respect copyright.
Department: Sales
Location: United Kingdom
Compensation: £26,000 - £28,000 / year
Position Overview
As our organisation grows, the need for clear HR guidance, strong employee support, and consistent people practices has never been more important. We are hiring an HR Administrator to join our established HR team, working collaboratively to provide proactive, pragmatic, and people‑focused support across the business. This role plays a key part in ensuring managers are confident in leading their teams, employees feel informed and supported, and our HR processes run smoothly from day to day.
The Role
You’ll own billing operations end‑to‑end — generating invoices, processing payments, reconciling discrepancies, and keeping accounts accurate across multiple business lines. You’ll sit at the heart of Finance, Customer Service, and Administration — the go‑to person who keeps renewals on track, inboxes under control, and data clean.
- Billing
- Generate, review, and issue accurate customer invoices; process incoming payments and apply them to the correct accounts.
- Reconcile billing discrepancies, manage credit notes, refunds, and adjustments, and resolve customer inquiries.
- Review and mail out bulk invoices daily; manually amend and correct PDF invoices as needed for accurate delivery.
- Ensure compliance with company billing policies and relevant financial regulations.
- Account Renewals & Contract Review
- Review accounts prior to renewal to confirm pricing, fee structure, and accuracy — including research for location increases or decreases.
- Identify when proactive customer contact is required ahead of renewal and follow through accordingly.
- Review contracts to confirm agreed terms are being adhered to.
- Inbox & Lead Management
- Manage all credit control inboxes, handling customer inquiries and account updates in a timely manner.
- Progress new sales leads from initial request through to account creation and invoice issuance; follow up on unfinished account imports requiring customer contact.
- Investigate lost contact records and carry out account clean‑up across CRM and billing systems to ensure data accuracy.
- Administration
- Maintain accurate and well‑organised records, files, and databases; support data entry and ensure information is up to date.
- Handle all correspondence professionally and prepare documents, reports, and presentations as required.
- Liaise with internal teams, customers, and vendors to resolve queries and provide general support to management.
You’ll love this role if...
- You have a keen eye for detail — numbers, dates, and discrepancies never slip past you.
- You enjoy variety — juggling billing, customer communication, renewals, and admin without losing momentum.
- You’re proactive and self‑directed — you spot issues early and follow through without being prompted.
Let’s be honest! This role requires a high volume of detail‑oriented work — you’ll be handling bulk invoicing, inbox management, and data clean‑up on a daily basis. You’ll need to be comfortable working across multiple systems (billing platforms, CRM, spreadsheets) and switching between tasks quickly. Some queries can be complex or time‑sensitive, so resilience and good judgment are essential.
Benefits
- £26,000 - £28,000
- Hybrid or remote working
- 25 days’ holiday + bank holidays
- Life insurance
- Private health insurance (including optical & dental)
Billing & Administration Coordinator in Eastbourne employer: MPLC
MPLC is an excellent employer that fosters a dynamic and supportive work culture in Eastbourne, where employees are encouraged to thrive in a fast-paced, scale-up environment. With a focus on professional growth, team collaboration, and resilience, we offer unique opportunities for personal development and success in the licensing sales sector, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Billing & Administration Coordinator in Eastbourne
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at MPLC!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at MPLC.
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at MPLC. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to MPLC and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at MPLC. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to MPLC's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at MPLC
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with MPLC.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at MPLC will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact MPLC and how you would contribute to adapting HR strategies.
