As a Property Claims Handler, you will be responsible for reviewing insurance policies, investigating claims, and liaising with policyholders, contractors, and other stakeholders to ensure that claims are resolved efficiently and effectively. You will also negotiate settlements and manage the claims process from start to finish, ensuring that all parties are kept informed of progress.
Key Responsibilities
- Work closely with clients, customers and insurance providers building long lasting relationships.
- Be a pivotal part of the customer journey throughout their insurance claim, responsible for communication between customers, clients, brokers, solicitors, underwriters, loss adjusters and other involved third parties.
- Inbox management responding to enquiries from cover holders, clients, and brokers.
- Take responsibility for the claims from start to completion including processing, monitoring and negotiating settlement of claims.
- Case management, handling the claim from start to finish, supporting the negotiation process with the client, underwriters and/or loss adjusters.
- Investigate all claims, deciding on liability, ensuring all evidence is gathered and recorded accurately in line with compliance and regulatory requirements.
- Assess property damage, determine the cause of loss, and provide recommendations for coverage to facilitate the settlement of claims.
- Effectively managing complaint cases.
- Provide knowledge of insurance and detailed claims management process.
Your skills and experience
- Previous claims experience is essential.
- Specific property claims experience is desirable.
- Ability to prioritise your workload and communicate well to the rest of the team.
- Professional communication skills.
- Passionate for providing outstanding customer service.
- Polite and enthusiastic can-do attitude.
Professional Qualifications
- Increased annual leave with service.
- Additional paid day of leave on your birthday.
- Free personal training sessions.
- Private medical insurance & health benefit cash plan.
- Discounted vehicle hire.
- Free onsite parking.
- Refer a friend scheme.
Background checks
To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS, Credit and References check. Please let us know if you have any questions and a member of our Talent Acquisition team will be in touch.
Property Claims Handler in Stoke-on-Trent employer: MPL Claims Management
MPL Claims Management in Colchester is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. With a strong focus on operational excellence, employees are empowered to drive meaningful change while enjoying the benefits of a hybrid work model that promotes work-life balance and flexibility.
StudySmarter Expert Advice🤫
We think this is how you could land Property Claims Handler in Stoke-on-Trent
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like MPL Claims Management). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like MPL Claims Management. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at MPL Claims Management.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at MPL Claims Management. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at MPL Claims Management
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at MPL Claims Management to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at MPL Claims Management, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding MPL Claims Management's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
