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For Companies At a Glance
- Tasks: Manage motor claims and deliver top-notch service while handling complex cases.
- Company: Join a dynamic team in a leading insurance company focused on customer satisfaction.
- Benefits: Enjoy competitive salary, extra annual leave, wellbeing perks, and professional development opportunities.
- Why this job: Make a real difference by helping clients navigate their claims with expertise and care.
- Qualifications: Experience in motor claims handling and strong analytical skills are essential.
- Other info: Work in a supportive environment with great career growth potential.
The predicted salary is between 24000 - 40000 £ per year.
We’re looking for a skilled and detail-oriented Technical Claims Handler to join our growing Motor claims team. You’ll play a key role in supporting us through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client-specific processes. This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims.
What You'll Be Doing
- Manage a dedicated caseload of motor claims, including technical referrals and escalations.
- Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
- Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
- Stay up to date with relevant legislation and industry best practices.
- Set and maintain appropriate financial reserves throughout the claim’s lifecycle.
- Support with coaching and training of team members when required.
- Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
- Build and maintain strong client relationships through consistent, high-quality service.
What We're Looking For
- Previous experience in motor claims handling is essential.
- Exposure to repair, credit hire, and total loss cases.
- Strong analytical and problem-solving skills with great attention to detail.
- Excellent verbal and written communication skills.
- A customer-first mindset and a genuine passion for delivering outstanding service.
- Positive, proactive attitude with the ability to adapt and work well under pressure.
- Experience dealing with complaints.
What we offer:
- Additional annual leave with service, plus additional paid day leave for your birthday.
- Wellbeing package including free PT sessions, private medical insurance & health cash back plan.
- Professional qualifications along with continual professional development.
- Free parking, pension, full time hours of 35 hours a week.
Location: Colchester, CO1 1TG
Hours: Full time (35 hours a week), Permanent, (Monday-Friday 9am-5pm)
Salary: up to £32,000 DOE
Technical Claims Handler - Motor... in Essex employer: MPL Claims Management
Contact Detail:
MPL Claims Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Handler - Motor... in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor claims industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can discuss complex claims confidently and showcase your problem-solving skills. Practice common interview questions related to motor claims handling to stand out.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that Technical Claims Handler role. We love seeing applications directly from candidates who are keen to join our team and make a difference in the motor claims space!
We think you need these skills to ace Technical Claims Handler - Motor... in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your motor claims experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about handling complex claims and how you can deliver that first-class service we value at StudySmarter.
Show Off Your Communication Skills: Since you'll be communicating with various stakeholders, make sure your written application reflects your excellent communication skills. Keep it professional yet friendly – we love a personable touch!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MPL Claims Management
✨Know Your Claims Inside Out
Make sure you brush up on your motor claims knowledge before the interview. Familiarise yourself with common types of claims, such as third-party property damage and personal injury. Being able to discuss specific cases or scenarios will show that you’re not just knowledgeable but also passionate about the role.
✨Communicate Like a Pro
Since the job involves a lot of communication with customers and partners, practice your verbal and written communication skills. Prepare to articulate how you would handle difficult conversations or complaints, showcasing your customer-first mindset and problem-solving abilities.
✨Stay Updated on Legislation
Keep yourself informed about the latest legislation and industry best practices related to motor claims. This will not only help you answer questions confidently but also demonstrate your commitment to delivering a first-class service.
✨Showcase Your Team Spirit
The role may involve coaching and training team members, so be ready to discuss your experience in mentoring others. Highlight any examples where you’ve supported colleagues or contributed to a positive team environment, as this will reflect your proactive attitude and ability to work well under pressure.
