At a Glance
- Tasks: Transform operations and drive performance across our claims business.
- Company: Innovative company focused on exceptional client outcomes.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Join a culture of accountability and excellence.
- Why this job: Lead change and make a real impact in a dynamic environment.
- Qualifications: Strong leadership skills and a passion for continuous improvement.
The predicted salary is between 80000 - 120000 £ per year.
Director of Operations Own Performance.
Drive Change.
Deliver Excellence.
Location: Colchester (Hybrid) Reporting to: Chief Operating Officer This isn't a traditional Operations role We're not looking for someone to manage the day-to-day.
We're looking for someone to transform it.
As Director of Operations, you'll create operational control across our claims business, ensuring our people, processes and performance consistently deliver exceptional outcomes for our clients and customers.
If you're driven by performance, accountability and continuous improvement, this could be your next challenge.
What You'll Do You'll lead operational performance across the business by: Driving productivity and operational efficiency Owning operational capacity and workforce planning Embedding governance, quality and SLA performance Leading service delivery across multiple operational teams Utilising MI and performance dashboards to manage Developing high-performing operational leaders Delivering continuous improvement and measurable change Building a culture of ownership and accountability Who We're Looking For You'll alre...
