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- Tasks: Build and manage strategic relationships with key clients to drive satisfaction and revenue growth.
- Company: Dynamic organisation focused on client partnerships and innovative solutions.
- Benefits: Extra annual leave, birthday leave, wellbeing package, and private medical insurance.
- Why this job: Make a real impact by aligning client needs with our capabilities and driving business growth.
- Qualifications: 3+ years in client management with strong relationship-building and communication skills.
- Other info: Collaborative environment with opportunities for professional development and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The Client Partnership Director is a client-facing leader responsible for building, managing, and growing long-term strategic relationships with key clients. This role focuses on driving client satisfaction, revenue growth, and partnership value by aligning client objectives with the organisation’s capabilities and solutions. The ideal candidate is commercially minded, highly relationship-oriented, and experienced in managing complex client portfolios while collaborating with cross-functional teams to deliver exceptional outcomes.
What you’ll be doing:
- Serve as the primary strategic point of contact for assigned key clients and partners.
- Ensure delivery of claims services in accordance with service-level agreements (SLAs), key performance indicators (KPIs), and contractual obligations.
- Partner closely with claims operations, legal, compliance, analytics, and technology teams to ensure consistent, high-quality outcomes.
- Collaborate closely with sales, delivery, product, and marketing teams to ensure seamless execution.
- Own overall client strategy, account planning, and long-term partnership growth.
- Identify opportunities for upselling, cross-selling, and expanding scope of services.
- Translate client needs into clear briefs and actionable plans for internal teams.
- Monitor client satisfaction, performance metrics, and delivery quality.
- Proactively manage risks, challenges, and escalations.
- Represent the client voice internally and influence strategic decision-making.
- Contribute to overall business growth strategy and revenue targets.
What we’re looking for:
- 3+ years of experience in client management, account management, or client partnerships roles.
- Proven experience managing large or strategic client accounts with significant revenue responsibility.
- History of successfully driving account retention, renewals, and revenue growth.
- Experience collaborating cross-functionally with claims leadership, compliance, IT, analytics, and finance teams.
- Experience managing multiple clients and priorities simultaneously.
- Exceptional relationship-building and communication skills.
- Strategic client relationship management.
- Claims and insurance industry expertise.
- Executive communication and presentation skills.
- Data-driven decision making, problem-solving and escalation management.
- Commercial acumen and growth mindset.
- Data-driven and comfortable working with KPIs, forecasts, and reporting.
- Resilient, adaptable, and proactive.
What we offer:
- Additional annual leave with service, plus additional paid day leave for your birthday.
- Wellbeing package including free PT sessions, private medical insurance.
Client Partnership Director in Essex employer: MPL Claims Management
Contact Detail:
MPL Claims Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Partnership Director in Essex
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential clients or partners on LinkedIn. Building those relationships can open doors you didn’t even know existed.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your successes in client management and partnership growth. When you’re in interviews or networking situations, share these stories to demonstrate how you can add value to potential clients.
✨Tip Number 3
Be proactive in your follow-ups! After meeting someone or having an interview, send a quick thank-you note or message. It keeps you top of mind and shows your enthusiasm for the role. Plus, it’s a great way to reinforce those connections.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us see your application faster. Plus, it shows you’re genuinely interested in being part of our team. Don’t miss out!
We think you need these skills to ace Client Partnership Director in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Partnership Director role. Highlight your experience in client management and how it aligns with our goals at StudySmarter. We want to see how you can drive client satisfaction and revenue growth!
Showcase Your Relationship Skills: Since this role is all about building strong relationships, don’t forget to include examples of how you've successfully managed client accounts in the past. We love seeing those exceptional communication skills in action!
Be Data-Driven: We’re looking for someone who’s comfortable with KPIs and performance metrics. Include any relevant data or results from your previous roles that demonstrate your ability to make informed decisions and drive growth.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for joining the StudySmarter team!
How to prepare for a job interview at MPL Claims Management
✨Know Your Clients Inside Out
Before the interview, research the key clients and partners you’ll be working with. Understand their business models, challenges, and how your potential employer's solutions can add value. This will help you demonstrate your commercial acumen and relationship-oriented mindset.
✨Showcase Your Cross-Functional Collaboration Skills
Be ready to discuss specific examples of how you've successfully collaborated with different teams in the past. Highlight instances where your teamwork led to improved client outcomes or revenue growth. This will show that you can effectively partner with various departments to drive success.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific client situations or challenges. Prepare by thinking through potential scenarios related to client satisfaction, upselling, or managing escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Data-Driven Approach
Since the role involves working with KPIs and performance metrics, be prepared to discuss how you've used data to inform your decisions in previous roles. Share examples of how data analysis has helped you identify opportunities for growth or improve client satisfaction.