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- Tasks: Organise vehicle repairs and hire for policy holders after accidents.
- Company: Join MPL Claims, a tech-led company transforming the claims process.
- Benefits: Enjoy casual dress, free fitness classes, and private medical insurance.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in motor claims handling and strong organisational skills required.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 19200 - 24000 £ per year.
Downtime Management – Motor Claims Handler
About MPL Claims Management
At MPL Claims, we\’re passionate about making the claims process smoother, smarter, and more customer friendly. Founded in 2018 and now part of the ERGO Group, we act as an in-house third-party administrator (TPA), managing a variety of claims across Motor, Property, and Liability for both internal and external clients.
We\’re a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our clients.
Your exciting opportunity
As a Claims Handler in the DMU team you will be organised and methodical, you will be tasked with organising vehicle repairs and hire vehicles for policy holders and third parties following on from a road traffic accident.
- Work with various stakeholders such as policy holders, insurance companies, brokers, vehicle repairers and vehicle suppliers to ensure the smooth and effective completion of the claimants claim.
- Take responsibility of a caseload of claims, organising the relevant services for each claim updating the customer every step of the journey.
- Manage costs and expectations from clients and customers around hire, repair timescales and total loss claims.
- Organise invoices received from the repair and hire providers, ensuring they are accurate and submitting for payment / approval.
- Inbox management responding to the enquires, from cover holder, clients, and brokers.
- Work as part of a team to ensure that the customer is kept informed every step of the way.
What we are looking for:
- Experience in motor claims handling, insurance, or vehicle repair coordination desired.
- Experience with dealing with high volume calls is essential.
- Strong organisational and time management skills with the ability to manage multiple cases simultaneously.
- Excellent communication and interpersonal skills, both written and verbal.
- A proactive and problem-solving mindset with strong attention to detail.
- Competence in using MS Office and claims management systems.
- A commitment to delivering outstanding customer service.
Requirements:
- Full Time, Permanent, 35 hours a week.
- Office based, Colchester CO1 1TG
Job Types: Full-time, Permanent
Pay: £22,222.20-£24,000.00 per year
Benefits:
- Casual dress
- Free fitness classes
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
Work Location: In person
Downtime Management employer: MPL Claims Management
Contact Detail:
MPL Claims Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Downtime Management
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching MPL Claims and understanding their claims process. Show them you’re not just another candidate; you’re genuinely interested in how they operate and how you can contribute.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being clear and confident in your conversations will set you apart. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at MPL Claims.
We think you need these skills to ace Downtime Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Downtime Management role. Highlight your experience in motor claims handling and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm, so let your personality come through!
Showcase Your Organisational Skills: Since the role requires strong organisational skills, give examples in your application of how you've successfully managed multiple tasks or cases in the past. We want to know how you keep everything running smoothly!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at MPL Claims Management
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of motor claims handling. Familiarise yourself with common processes, terminology, and any recent changes in regulations. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Organisational Skills
Since the job requires managing multiple cases simultaneously, be ready to discuss how you prioritise tasks and stay organised. Prepare examples from your past experiences where you successfully juggled various responsibilities without compromising on quality.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your interpersonal skills.
✨Demonstrate a Customer-Centric Mindset
MPL Claims values outstanding customer service, so be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your proactive approach to problem-solving and how you manage client expectations effectively.
