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- Tasks: Organise vehicle repairs and hire for policy holders after accidents.
- Company: Join MPL Claims, a tech-led company transforming the claims process.
- Benefits: Enjoy casual dress, free fitness classes, and private medical insurance.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in motor claims handling and strong organisational skills required.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 22222 - 24000 £ per year.
Downtime Management – Motor Claims Handler
About MPL Claims Management
At MPL Claims, we\’re passionate about making the claims process smoother, smarter, and more customer friendly. Founded in 2018 and now part of the ERGO Group, we act as an in-house third-party administrator (TPA), managing a variety of claims across Motor, Property, and Liability for both internal and external clients.
We\’re a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our clients.
Your exciting opportunity
As a Claims Handler in the DMU team you will be organised and methodical, you will be tasked with organising vehicle repairs and hire vehicles for policy holders and third parties following on from a road traffic accident.
- Work with various stakeholders such as policy holders, insurance companies, brokers, vehicle repairers and vehicle suppliers to ensure the smooth and effective completion of the claimants claim.
- Take responsibility of a caseload of claims, organising the relevant services for each claim updating the customer every step of the journey.
- Manage costs and expectations from clients and customers around hire, repair timescales and total loss claims.
- Organise invoices received from the repair and hire providers, ensuring they are accurate and submitting for payment / approval.
- Inbox management responding to the enquires, from cover holder, clients, and brokers.
- Work as part of a team to ensure that the customer is kept informed every step of the way.
What we are looking for:
- Experience in motor claims handling, insurance, or vehicle repair coordination desired.
- Experience with dealing with high volume calls is essential.
- Strong organisational and time management skills with the ability to manage multiple cases simultaneously.
- Excellent communication and interpersonal skills, both written and verbal.
- A proactive and problem-solving mindset with strong attention to detail.
- Competence in using MS Office and claims management systems.
- A commitment to delivering outstanding customer service.
Requirements:
- Full Time, Permanent, 35 hours a week.
- Office based, Colchester CO1 1TG
Job Types: Full-time, Permanent
Pay: £22,222.20-£24,000.00 per year
Benefits:
- Casual dress
- Free fitness classes
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
Work Location: In person
Downtime Management employer: MPL Claims Management
Contact Detail:
MPL Claims Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Downtime Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and motor claims industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching MPL Claims Management and their innovative approach. Show them you’re not just another candidate; you’re genuinely interested in their tech-led solutions and how you can contribute.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at MPL Claims Management.
We think you need these skills to ace Downtime Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Downtime Management role. Highlight your experience in motor claims handling and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about claims management and how your background makes you a perfect fit for MPL Claims. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Organisational Skills: Since the role requires strong organisational skills, give examples in your application of how you've successfully managed multiple cases or projects at once. We love seeing how you handle challenges and keep everything on track!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MPL Claims Management
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor claims handling and the specific processes involved. Familiarise yourself with common scenarios, like vehicle repairs and hire arrangements, so you can speak confidently about how you would manage these situations.
✨Show Off Your Organisational Skills
Since the role requires managing multiple cases simultaneously, be prepared to discuss your organisational strategies. Share examples from your past experiences where you successfully juggled various tasks while keeping everything on track.
✨Communicate Like a Pro
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to role-play potential interview questions with a friend to ensure you're comfortable discussing your approach to customer service and stakeholder management.
✨Demonstrate Your Problem-Solving Mindset
Prepare to showcase your proactive approach to problem-solving. Think of specific instances where you identified an issue and took the initiative to resolve it. This will highlight your attention to detail and commitment to delivering outstanding customer service.
