At MPL Claims, we’re passionate about making the claims process smoother, smarter, and more customer friendly.
We’re a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.
The Opportunity
We’re looking for a Third Party Claims Adjuster to join our fast-paced, high-performing team. In this role, you’ll focus on third-party intervention contacting claimants to offer our services and managing the claims process from start to finish. If you enjoy working in a dynamic environment where no two days are the same, this role is for you.
Key Responsibilities
- Contact third-party claimants via phone and email to explain and offer relevant services.
- Work to convert third-party claimants into using our intervention services.
- Use our bespoke claims management system to log information and manage claims efficiently.
- Collaborate with external partners (insurers, brokers, repairers, and vehicle suppliers) to ensure claims are processed smoothly.
- Monitor and manage service level agreements (SLAs) and key performance indicators (KPIs).
- Review invoices from authorised partners for accuracy and input them into the system for approval.
What We’re Looking For
- Previous experience in motor claims is desirable.
- Experience with high volume inbound & outbound calls.
- Strong multitasking skills and attention to detail.
- Confident communicator with professional written and verbal communication skills.
- Comfortable using Microsoft Office and learning bespoke systems.
Requirements:
- Full Time, Permanent,
- Office based, Colchester CO1 1TG
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Third Party Claims Handler in Colchester employer: MPL Claims Management
MPL Claims Management in Colchester is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. With a strong focus on operational excellence, employees are empowered to drive meaningful change while enjoying the benefits of a hybrid work model that promotes work-life balance and flexibility.
