At MPL Claims, we are passionate about making the claims process smoother, smarter, and more customer friendly. We are a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.
The Opportunity
We are looking for a skilled and detail-oriented Technical Claims Handler to join our growing Motor claims team. You will play a key role in supporting us through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client specific processes. This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims.
Key Responsibilities
- Manage a dedicated caseload of motor claims, including technical referrals and escalations.
- Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
- Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
- Stay up to date with relevant legislation and industry best practices.
- Set and maintain appropriate financial reserves throughout the claim’s lifecycle.
- Support with coaching and training of team members when required.
- Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
- Build and maintain strong client relationships through consistent, high-quality service.
What we are looking for
- Previous experience in motor claims handling is essential
- Exposure to repair, credit hire, and total loss cases.
- Strong analytical and problem-solving skills with great attention to detail.
- Excellent verbal and written communication skills.
- A customer-first mindset and a genuine passion for delivering outstanding service.
- Positive, proactive attitude with the ability to adapt and work well under pressure.
- Experience dealing with complaints.
What we offer
- Modern Colchester city centre office space, with free onsite parking available 7 days per week.
- Additional paid day leave for your birthday, option to purchase more holiday and holiday which increases with length of service.
- Summer and winter socials.
- Wellbeing package including free PT sessions, private medical insurance & health cash back plan.
- Professional qualifications along with continual professional development.
- Hybrid opportunities are available in line with our hybrid working policy.
#J-18808-Ljbffr
Technical Claims Handler – Motor in Colchester employer: MPL Claims Management
MPL Claims Management in Colchester is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. With a strong focus on operational excellence, employees are empowered to drive meaningful change while enjoying the benefits of a hybrid work model that promotes work-life balance and flexibility.
