Property Claims Adjuster (Quality Assurance) in Colchester

At MPL Claims, we’re passionate about making the claims process smoother, smarter, and more customer friendly. Founded in 2018 and now part of the ERGO Group, we act as an in‑house third‑party administrator (TPA), managing a variety of claims—Motor, Property, and Liability—for both internal and external clients.

We’re a tech‑led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost‑effectiveness for our partners.

The Opportunity

This is a hybrid position that combines claims adjusting with technical auditing within our Property Claims function.

The primary focus of the role is to perform audits on claims handling activities undertaken by MPL Claims Handlers across various property schemes, covering both personal and commercial lines.

Key Responsibilities:

• Conducting spot checks, monthly handler audits and leakage audits.
• Producing clear audit outcomes and reports.
• Identifying non‑compliance and areas for improvement.
• Providing constructive feedback and recommending corrective actions.
• Analyse audit data to identify trends, patterns, or systemic issues, and present insights and recommendations to key stakeholders to drive quality improvement.
• Work closely with the Learning & Development team and Operational Managers to help design and deliver coaching and training programmes that enhance quality standards and technical capability.
• Ensure adherence to the MPL Quality Assurance Framework and contribute to its ongoing development and effectiveness.
• During periods of increased demand, you will support the operational team with case handling.
• While you won’t maintain a dedicated caseload, you will assist peers by reviewing insurance policies, investigating claims, and liaising with policyholders, contractors, and other stakeholders to ensure claims are handled efficiently and fairly.
• Negotiate settlements and manage the claims lifecycle to resolution, maintaining clear communication with all parties throughout.

What We’re Looking For

• Proven experience handling Property Claims (buildings and contents) up to £50,000.
• Experience handling Commercial Property Claims (preferred).
• Prior experience conducting audits within a claims or insurance environment.
• Proficiency with claims management software (advantageous).
• Excellent verbal and written communication skills for delivering audit findings and collaborating with teams.
• Strong attention to detail with the ability to identify inconsistencies and compliance gaps.
• Strong analytical and problem‑solving abilities to assess data and drive improvements.
• Sound understanding of industry regulations, compliance standards, and best practices in claims management.

Benefits from Day One:

• Private medical insurance (includes discounted gym memberships, cinema tickets & wellness rewards).
• MPL Wellness Programme – free personal training sessions.
• Refer‑a‑Friend Scheme – bonuses for introducing great talent.
• Learning & Development – clear progression paths and support for professional qualifications.
• Flexible Working – 35‑hour week, 1‑hour lunch, casual dress code.
• Annual Leave – 28 days including bank holidays.
• Birthday Off – enjoy a paid day off for your birthday!
• Social Events – summer and Christmas parties, regular team socials.
• Pension Contribution – 4% employer contribution.
• Death in Service

Interview Process

1. Initial Screening Call – with our Talent Acquisition team to discuss your experience and interest.
2. In‑Person Interview – with the Talent Acquisition team and Claims Team Leader. This will dive deeper into your experience, skills, and potential fit.

As an FCA-authorised company, all successful applicants will undergo standard background checks, including a DBS, credit check, and references.

Ready to Join Us?

If you’re passionate about customer service, excited by innovation, and want to be part of a growing, supportive team—we’d love to hear from you. Hit the Apply button!