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- Tasks: Build and manage strategic relationships with key clients to drive satisfaction and revenue growth.
- Company: Dynamic organisation focused on client partnerships and innovative solutions.
- Benefits: Extra annual leave, wellbeing perks, professional qualifications funding, and free parking.
- Why this job: Make a real impact by aligning client needs with our capabilities and driving business growth.
- Qualifications: 3+ years in client management with strong relationship-building and communication skills.
- Other info: Enjoy a supportive environment with opportunities for professional development and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The Client Partnership Director is a client-facing leader responsible for building, managing, and growing long-term strategic relationships with key clients. This role focuses on driving client satisfaction, revenue growth, and partnership value by aligning client objectives with the organisation’s capabilities and solutions.
The ideal candidate is commercially minded, highly relationship-oriented, and experienced in managing complex client portfolios while collaborating with cross-functional teams to deliver exceptional outcomes.
What you’ll be doing:
- Serve as the primary strategic point of contact for assigned key clients and partners
- Ensure delivery of claims services in accordance with service-level agreements (SLAs), key performance indicators (KPIs), and contractual obligations
- Partner closely with claims operations, legal, compliance, analytics, and technology teams to ensure consistent, high-quality outcomes
- Collaborate closely with sales, delivery, product, and marketing teams to ensure seamless execution
- Own overall client strategy, account planning, and long-term partnership growth
- Identify opportunities for upselling, cross-selling, and expanding scope of services
- Translate client needs into clear briefs and actionable plans for internal teams
- Monitor client satisfaction, performance metrics, and delivery quality
- Proactively manage risks, challenges, and escalations
- Represent the client voice internally and influence strategic decision-making
- Contribute to overall business growth strategy and revenue targets
What we’re looking for:
- 3+ years of experience in client management, account management, or client partnerships roles
- Proven experience managing large or strategic client accounts with significant revenue responsibility
- History of successfully driving account retention, renewals, and revenue growth
- Experience collaborating cross-functionally with claims leadership, compliance, IT, analytics, and finance teams
- Experience managing multiple clients and priorities simultaneously
- Exceptional relationship-building and communication skills
- Strategic client relationship management
- Claims and insurance industry expertise
- Executive communication and presentation skills
- Data-driven decision making, problem-solving and escalation management
- Commercial acumen and growth mindset
- Data-driven and comfortable working with KPIs, forecasts, and reporting
- Resilient, adaptable, and proactive
What we offer:
- Additional annual leave with service, plus additional paid day leave for your birthday.
- Wellbeing package including free PT sessions, private medical insurance & health cash back plan.
- Part-funded or fully-funded professional qualifications, with length of service.
- Free parking, pension, full time hours of 35 hours a week.
Client Partnership Director in Colchester employer: MPL Claims Management
Contact Detail:
MPL Claims Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Partnership Director in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Partnership Director role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their needs and how you can align your experience with their objectives. This will help you stand out as someone who’s not just looking for a job, but genuinely interested in contributing to their success.
✨Tip Number 3
Showcase your relationship-building skills during interviews. Share specific examples of how you've managed complex client portfolios and driven satisfaction. This is your chance to demonstrate that you’re the perfect fit for managing key client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Partnership Director in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Partnership Director role. Highlight your experience in client management and how it aligns with our focus on building long-term strategic relationships.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven client satisfaction and revenue growth in previous roles. We love seeing quantifiable results!
Be Personable: Since this role is all about relationship-building, let your personality shine through in your application. We want to see your communication skills and how you connect with clients.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at MPL Claims Management
✨Know Your Clients Inside Out
Before the interview, research the key clients and partners the company works with. Understand their business models, challenges, and how the organisation's solutions can add value. This will help you demonstrate your ability to build strategic relationships and align client objectives with the company's capabilities.
✨Showcase Your Cross-Functional Collaboration Skills
Be prepared to discuss specific examples of how you've successfully collaborated with different teams in previous roles. Highlight your experience working with claims operations, legal, compliance, and analytics teams to deliver exceptional outcomes. This will show that you can effectively manage complex client portfolios.
✨Demonstrate Your Commercial Acumen
During the interview, emphasise your understanding of revenue growth and account management. Share instances where you've identified upselling or cross-selling opportunities and how you translated client needs into actionable plans. This will illustrate your strategic mindset and ability to drive client satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage risks and escalations. Prepare scenarios from your past experiences where you successfully navigated challenges while maintaining client satisfaction. This will showcase your resilience and proactive approach in client partnership roles.
